Lingusitics, adventure
IMAN OMAR AL-JABRY
RECEPTIONIST/CASHIER
NAIROBI
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged attention to detail and staff training skills at CARE HOSPITAL to streamline processes and improve service quality. My background includes managing cash handling with integrity and coaching teams to exceed performance targets, demonstrating a blend of hard and soft skills vital for dynamic business environments.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Cashier Manager
CARE HOSPITAL
Nairobi, Nairobi Province
10.2023 - Current
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Enhanced team efficiency by implementing new scheduling system to ensure cashier coverage during peak hours.
Pharmacy Cashier
CARE HOSPITAL
02.2022 - 10.2023
- Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Handled financial transactions, including cash, credit, and insurance payments, with precision and integrity.
- Assisted pharmacists in filling prescriptions, ensuring accuracy and timely service.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
Front Desk Receptionist
CARE HOSPITAL
11.2021 - 02.2022
- Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Processed medical insurance claims and payments.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Helped patients complete necessary medical forms and documentation.
- Completed clerical duties and tasks for clinic administration.
Procurement Officer
CARE HOSPITAL
09.2021 - 11.2021
- Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Fed invoices in the system, issued requistions to diffrent department in the organization.
Cashier/Stock Taker
MY DUKA STORES
02.2020 - 02.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Education
No Degree - German Language And Literature
KENYA SCHOOL OF LANGUAGES
Nairobi, Nairobi Province, Kenya 04.2001 -
High School Diploma -
AL-MAKHTOUM SECONDARY SCHOOL
Kajiado, Kajiado District, Kenya 04.2001 -
GED -
GETUNE PRIMARY SCHOOL
Garissa, Garissa District, Kenya 04.2001 -
Skills
Store opening and closing
Attention to detail
Time management
Customer service
Staff training
Cash handling and security
Multitasking
Cash handling and management
Till counting
Shift scheduling
Fast learner
Interests
Timeline
Cashier Manager
CARE HOSPITAL
10.2023 - Current
Pharmacy Cashier
CARE HOSPITAL
02.2022 - 10.2023
Front Desk Receptionist
CARE HOSPITAL
11.2021 - 02.2022
Procurement Officer
CARE HOSPITAL
09.2021 - 11.2021
Cashier/Stock Taker
MY DUKA STORES
02.2020 - 02.2021
No Degree - German Language And Literature
KENYA SCHOOL OF LANGUAGES
04.2001 -
High School Diploma -
AL-MAKHTOUM SECONDARY SCHOOL
04.2001 -
GED -
GETUNE PRIMARY SCHOOL
04.2001 -