Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMUEL IKUA KAMAU

BRANCH MANAGER
NAIROBI,NAIROBI

Summary

I am an experienced and results driven bank branch manager with a proven track record of driving profitable business efforts and enhancing customer relationships. With over 10 years of operational leadership experience, I have successfully managed operations, led teams to achieve sales goals and implemented strategies to streamline processes and improve customer satisfaction. My strong leadership skills, effective problem solving abilities and in depth knowledge of banking regulations makes me an ideal candidate. I am passionate about delivering exceptional customer service and driving the success of the branch. My responsibilities entail financial, control, management reporting, branch administration, staff management and business continuity. I have also acquired skills in marketing, credit analysis, risk analysis, debt management, monitoring and evaluation, and relationship management. I also have proven skills and thorough knowledge of Microsoft Office applications and the Internet.

Overview

15
15
years of professional experience
2015
2015
years of post-secondary education

Work History

Operations Manager

NCBA BANK
  • Sign vouchers to be posted in savings, forex and current accounts.
  • Ensure processing, balancing and dispatch of daily clearing items.
  • Authorize payments as per credit limits and deposit balances.
  • Authorize branch systems referrals:-stop payments and dormant accounts.
  • Authorize branch expenses according to branch limits example telephone repairs.
  • Prepare annual budgets.
  • Authorize data and partition checking to authenticate correct posting of daily raised vouchers including ensuring that bank charges are recovered accurately and promptly.
  • Ensure daily posted work and control accounts are balanced and vouchers dispatched to documentation centre.
  • Manage and maintain branch physical assets.
  • Manage cash limits example branch custodian -hold in custody with the manager branch category A keys.
  • Custodian of safe custody items.
  • Enforce operational risk requirements including operating manual requirement, audit report, frauds, excess control and dormant accounts administration.
  • Balancing of Bank accounts for example cash, Bank cheque, balancing of all suspense accounts in the branch.
  • Ensure together with the Branch Manager that they arm the vault, the ATMs and the branch prior to leaving for the day in the evening.
  • Ensure that key holders are reminded that keys must be securely held by them at all times.
  • Preparation of all branch returns and reports to head office.
  • Preparation of the branch budget and analysis of the months variance.
  • Review of exception reports.
  • General office administration for example cleanliness, alarm system, guard security opening and closing branch doors.
  • ATM administration example ATM up time.
  • System administration for example password and up time.
  • Stationery management ensuring adequacy and proper control.
  • Optimization of staff and fixed assets optimization.
  • Ensure that all branch assets are held in safe custody.
  • Should always confirm that the CCTV is working and any malfunction is logged into the help desk immediately.

Off Site ATM Custodian

NCBA BANK
  • Ensure reconciliation of all ATM Cash accounts and Vault Accounts are done daily.
  • Ensure Service Providers perform loading, End of day procedure daily and adhere to SLAs.
  • Resolve all customer complaints regarding ATM transactions and maintain an up to date register of all customer complaints.
  • Liaising with ATM unit on handling customer queries.
  • Ensure that all ATMs have adequate journal rolls, receipt rolls and as well as ensuring the ATM Lobbies are tidy.
  • Ensure all reported faults are logged on help desk within the same hour and follow up done within 12 hours.
  • Ensure all ATMs up time of not less than 95%, Safe keeping of journal rolls for retrieval purposes and safe custody of captured cards for onward transmission to customer.

Checker

NCBA BANK
  • In charge of clearing related processes at the branch (checking if all the cheques and electronic funds transfers to be presented the following day at the clearing house are well input in the system and the related accounts well balanced).
  • Confirmation of physical cash balance held by the cashiers at the close of business against the balances in the cash accounts and system generated reports, as well as locking the cash and other security documents in the strong room.
  • Receiving new daily exchange rates from Foreign Exchange departments, processing both outgoing and incoming telegraphic transfers, demand drafts and answering to customer queries in regard to foreign exchange at the branch.
  • Checking cash payments being processed and cash received from customers are well input in the system ensuring all the procedures are followed then authorizing the entries online in the system.
  • Preparation of various reports, daily tally sheet that must balance with the trial balance. Monthly reports such as progress report, fixed assets report and performance review report.
  • Preparation of proposal; /appraisals for loans, overdrafts and credit card applications received from customers at the branch before forwarding them to the credit department and maintaining credit records for customers at the Branch.
  • Preparation of any other correspondence to customers and Head Office Departments.

Graduate Clerk

NCBA BANK
  • Collection of cash, cheques and applications from customers for preparation of banker’s cheques, foreign drafts and foreign remittances.
  • Preparation of vouchers for payment of various expenses incurred by the branch and ensuring the receipts, invoices and statements in regard to these expenses are well filled.
  • Collecting from customers’ cash and cheques and inputting the entries into the computer system to update the customer accounts accordingly.
  • Ordering of cheque books from the printers, receiving them and ensuring they are released to the respective customers.
  • Collection of cash and cheques for preparation of fixed deposits and updating the relevant registers.
  • Preparation of all correspondence from the branch to the head office, to customers and replying to audit inquiries from various audit firms for customer audit purposes.

Branch Manager

NCBA BANK
04.2020 - Current
  • To plan, organize, lead, administer and control all the operations of the branch.
  • Ensure that branch assets are held in safe custody by ensuring that ALL procedures are correctly and consistently followed.
  • Will be responsible for keying in the time lock before the closure of the vault in the evening.
  • Carry out monthly snap checks on the vault and confirm that the weekly checks have been carried out as per laid down procedures.
  • Will be responsible for the main branch door keys and alarm.
  • Participate in solving the problems of staff and to institute disciplinary action.
  • Ensure that customer complaints /queries are responded to promptly.
  • Ensure that issues regarding confidentiality of AA customer accounts are maintained.
  • Liaise with Marketing & Public Relations Department on provision of adequate products which satisfy customer needs.
  • Ensure prompt and efficient service is provided to customers.
  • Appraise and review all staff reports and make appropriate recommendations.
  • Recommend staff for appropriate training.
  • Ensure leave roster and leave approved for staff is implemented as planned.
  • Supervise all staff and ensure discipline is maintained.
  • Attend to staff complaints, personal grievances and counsel then when necessary.
  • Ensure that staff whose performance does not meet the bank’s minimum performance standards are placed on the performance improvement plan.
  • Ensure that credit is administered as per the credit guidelines.
  • Monitor and decide on difficult accounts.
  • To appraise loan applications.
  • Ensure that branch books and records are reconciled and kept properly.
  • Ensure that reports and returns are produced accurately and on time.
  • Highlight irregularities in budgeting and reports and ensure that these are followed.
  • Prepare and implement the branch marketing and budgeting plans.
  • Ensure that past audit, credit and inspection reports receive adequate attention of relevant staff.
  • To identify and pursue areas of profitable business.
  • To develop annual targets that the branch must achieve in respect to business development.
  • Maintain and coordinate relations amongst internal and external customers of the bank/unit.

Accounts Services Officer

Co-operative Bank of Kenya Limited
01.2010 - 12.2010
  • Preparing the Monthly progress Report which states the Branch performance in Deposits, Advances and Profits with relation to the targets set while stating the strategies to be put in place to meet the targets.
  • Conducting a Snap Audit of the branch. This is done to ensure AML, KYC and all other procedures are being adhered to and later answerable to the Internal Audit officials in case of any lapses.
  • Checking various daily reports ensuring that all accounts are in order and reporting on the same to the Branch Manager. The reports include, Overdraft Report, General Ledger, Suspense Accounts report and all cash reports.
  • Assisting corporate customers, control over both incoming and outgoing RTGS transactions at the branch and confirmation of high value transactions with the customers for security.
  • In charge of all purchasing done at the branch level, ensuring that all the bills payable at branch level are paid and maintaining the expenditure account (ensuring minimal expenses in order to maximize on profit.

Education

Master Of Business Administration - Finance

University of Nairobi

Bachelor of Arts - Urban and Regional Planning

University of Nairobi

K.C.S.E Examination - undefined

Jamuhuri High School

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Timeline

Branch Manager

NCBA BANK
04.2020 - Current

Accounts Services Officer

Co-operative Bank of Kenya Limited
01.2010 - 12.2010

Operations Manager

NCBA BANK

Off Site ATM Custodian

NCBA BANK

Checker

NCBA BANK

Graduate Clerk

NCBA BANK

Bachelor of Arts - Urban and Regional Planning

University of Nairobi

K.C.S.E Examination - undefined

Jamuhuri High School

Master Of Business Administration - Finance

University of Nairobi

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SAMUEL IKUA KAMAUBRANCH MANAGER