Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kevin Iha

Data Analyst
Nairobi,Kenya

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for big data.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Data Analyst

KOKO Networks
07.2022 - Current
  • Responsible for leveraging analytical skills to optimize data-driven decision-making processes
  • Analyzed large datasets, drawing meaningful conclusions and providing actionable recommendations that led to 10% increase in network uptime
  • Developed complex SQL queries to analyze large datasets for trends and insights.
  • Created data visualizations and dashboards using various tools such as domo to present findings to stakeholders.
  • Performed statistical analysis on customer data to identify patterns and correlations.
  • Designed, developed and implemented ETL processes for data integration from multiple sources.
  • Collaborated with cross-functional teams across departments such as Sales, Marketing, Finance.
  • Maintained accuracy of datasets by performing regular quality assurance checks.
  • Collaborated with program and product managers, architects and data scientists to understand data needs and represent insights in visually appealing ways.
  • Provided technical support for existing reports, dashboards or other tools.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Improved data integrity with rigorous auditing and cleansing.

Event Management Lead

KOKO Networks
06.2021 - 07.2022
  • As Event Management Lead, responsible for optimizing the reliability of KOKO's network of over 700 IoT-connected, self-service machines called KOKOpoints and their associated cloud systems, by implementing advanced proactive maintenance strategies, and determining the right control action, if any, through data analysis.
  • Provide data-driven analysis and recommend maintenance timelines.
  • Prepare weekly and monthly reports showing trend analysis.
  • Ensuring data collection is done accurately and stored in spreadsheets as well as cleaning the data before reporting
  • Collaborating with other stakeholders, including Incident Managers, Change Managers, Field Maintenance, and Engineering to establish best practices in maximizing the uptime of the monitored systems.
  • Provided guidance to Junior NOC engineers

Network Operations Center Shift Engineer

KOKO Networks
11.2020 - 08.2021
  • Pro-active monitoring of IoT Infrastructure and applications systems
  • Logged incidents, bugs, changes and problems into ticketing system and ensuring accurate information is captured at each step of issue life-cycle.
  • Analyzed network problems to determine root causes of issues and collaborate with various field and engineering teams to resolve them.
  • Provided technical support for all engineering staff and personnel.
  • Responded promptly to emergency call-outs in order to resolve any issues or malfunctions within the network.
  • Investigated root causes of system failures and implemented corrective actions accordingly.
  • Preparation of daily and weekly network status reports.
  • Involved in the deployment, commissioning and removal of network devices.
  • Defined, suggested and updated process improvements.
  • Maintain customer satisfaction through professional conduct and engagements while ensuring an effective interface with other departmental staff is maintained

Field Maintenance Engineer

KOKO Networks
08.2019 - 11.2020
  • As part of the maintenance team, responsible for maintenance of network hardware i.e KOKO points, Smart tanker, Smart unit depot units
  • Ensuring a network uptime of 97% was achieved through the various maintenance activities of the units comprising the network.
  • Conducted regular maintenance and inspection of all field equipment to ensure optimal performance.
  • Developed and implemented preventive maintenance plans to reduce downtime and improve operational efficiency.
  • Analyzed problems in the field, identified solutions, and provided recommendations for corrective action.
  • Performed troubleshooting activities such as diagnosing system malfunctions and repairing and replacing defective components.
  • Ensured compliance with safety standards during all maintenance activities.

Deployment Technician

KOKO Networks
02.2019 - 08.2019
  • Part of a diverse team that did the first major launch of the network (>600 units)
  • As part of the deployment, team tasks include the installation of the ethanol vending machines commonly known as KOKO Points.
  • Participated in developing best practices for future deployments projects.
  • Maintained a high degree of customer satisfaction through excellent communication skills.

Sales Engineer

World Electronics Co. Ltd
05.2018 - 02.2019
  • Dealing with supply, installation and commission of various equipment to customers.

Education

Bachelors - Mechatronics, Robotics, and Automation Engineering

Jomo Kenyatta University of Agriculture And Technology
Nairobi
09.2012 -

Skills

Data Visualizationundefined

Websites

Certification

Google Data Analytics Certificate - Coursera

Timeline

Data Analyst

KOKO Networks
07.2022 - Current

Event Management Lead

KOKO Networks
06.2021 - 07.2022

Network Operations Center Shift Engineer

KOKO Networks
11.2020 - 08.2021

Field Maintenance Engineer

KOKO Networks
08.2019 - 11.2020

Deployment Technician

KOKO Networks
02.2019 - 08.2019

Sales Engineer

World Electronics Co. Ltd
05.2018 - 02.2019

Bachelors - Mechatronics, Robotics, and Automation Engineering

Jomo Kenyatta University of Agriculture And Technology
09.2012 -

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Kevin IhaData Analyst