Ignatius Muhati
Human Resource Officer
Summary
Performance-oriented human resources leader with demonstrated record of accomplishment keeping companies compliant and thriving with satisfied employees and well-oiled systems. Ready to take on HR challenges and improves operations with practiced approach. Talented relationship-builder and proactive problem-solver.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Cashier (Finance Department)
Saint Mary's Mission Hospital
5 2023 - 06.2024
- Responsible for all financial aspects of a business or organization
- Coordinating, reconciling, overseeing and managing daily hospital wide accounting and finance functions of the hospital including timely recording of transactions, cash management, banking, payroll, inventory, receivables, and payables
- Prepare financial reports, and ensure that all financial transactions are conducted legally and ethically
- Registering new patients on Hospedia data base system using the necessary required documents
- Guiding Patients and responding to queries/concerns and offering more clarifications
- Admitting both individual and corporate patients in various wards following the Hospital guidelines
- Notifying NHIF on admissions as per the guidelines
- Booking patients to respective Consultants Clinics and writing them appointment cards.
Human Resources Manager(Acting)
St.Mary's Mission Hospital(Langata)
06.2024 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
- Recruited top talent to maximize profitability.
- Liaised between multiple business divisions to improve communications.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Business Executive/Recruitment Associate
Standard Group PLC
03.2022 - 01.2023
- Fostering a solid professional relationship with prospective hires and following up promptly with prospective hires
- Performing recruitment duties such as scheduling interviews, updating the calendar, answering phone calls, and monitoring emails
- Working closely with the human resources department to maintain the candidate database and handle any relevant paperwork
- Preparing and posting job advertisements online and in print media
- Assisting successful candidates with the onboarding process, including preparing documents and coordinating orientation agendas.
- Participated in monthly training on latest technology trends and products in industry.
Human Resource Specialist
Geoid Technologies Limited
08.2021 - 02.2022
- Prepare and analyze comprehensive HR management reports used for decision-making by the management
- Support human resources processes by administering tests, scheduling appointments, conducting orientation, and maintaining records and information
- Organizing staff training sessions and activities and monitoring staff performance and attendance
- Advising line managers and other employees on employment law and the employer's own employment policies and procedures
- Recruiting, training, and development of staff and making sure that staff get paid correctly and on time.
HR Assistant (Intern)
Prudential Group of Companies
05.2021 - 07.2021
- Facilitate consistent and well-coordinated recruitment and placement efforts to identify new hires, conduct a comprehensive onboarding program for staff, and ensure right people in the right jobs
- Support human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information
- Schedules examinations by coordinating appointments
- Responsible for guiding the respective function/division in preparing its long-term and annual resourcing plan to support the department(s) strategic objectives
- Registry operations especially records management and drafting of simple letters also the processing of payroll and performing any other administrative function as delegated by the HR manager.
Customer Care Specialist
Jamii Telecommunication Limited
08.2017 - 11.2020
- Resolve product and service issues by clarifying the complaint and giving the best solution to it and following communication procedures, guidelines, and policies
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as per the (key performance indicators) KPIs.
HR Assistant
National Bank of Kenya
04.2016 - 07.2017
- Performance management and review based on the ratings
- Ensure personnel files are complete and updated while ensuring adherence to the highest levels of confidentiality
- Prepare and analyze comprehensive HR management reports used for decision-making by the management
- Provide day-to-day HR services to the departments/functions and participate in other HR projects, programs, or activities as assigned
- Responsible for the development and implementation of talent management and development initiatives in collaboration with the Talent and Performance Manager
- Participate in the development and implementation of innovative and competitive compensation and benefits practices to enable the bank to remain competitive and enable to attract the right caliber of employees
- Facilitate consistent and well-coordinated recruitment and placement efforts to identify new hires, conduct a comprehensive onboarding program for staff, and ensure the right people are in the right jobs
- Responsible for guiding the respective function/division in preparing its long-term and annual resourcing plan to support the department(s) strategic objectives.
Customer Service Executive
Safaricom Limited
11.2012 - 01.2015
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics and seize opportunities to upsell products when they arise
- Performing any other task as assigned based on the Skillset.
HR Trainee
Ministry of Finance
01.2008 - 09.2012
- Registry operations especially record management and drafting of simple letters also the processing of payroll
- Ensure effective management of incoming/outgoing calls and maintain daily records of calls made and provide exceptional customer care services by attending to visitors/clients and directing them accordingly
- Support the development and implementation of HR initiatives and systems
- Create and implement effective onboarding plans
- Ensure effective staff welfare services
- Perform any other task as assigned by the Senior Human Resource Manager.
Education
B.COM Human Resource Management -
Technical University of Kenya
09.2014 - 05.2018
Diploma, Human Resource Management - undefined
Technical University of Kenya
09.2005 - 05.2007
Associate of Science - Certified Human Resource Professional
College of Human Resource Management
Nairobi, Nairobi Province, Kenya 04.2022 - Current
Skills
Talent acquisition and recruitment
Team culture and employee engagement
Compliance and legal affairs
Performance management
Leave management
Policy development and implementation
Payroll processing(HR administration)
Training and development
Customer management and support
Accomplishments
- Introduced Customer's feedback tool for the Call system when working as a Customer Care Specialist with Jamii Telecommunications Limited.
- Setting up Human Resource Department while working at Geoid Technologies Limited as a Human Resource Officer from Scratch.
- Introduced an E-Commerce Job Platform as my current achievement which was adopted by Standard Group PLC and also awarded for innovativeness.
Affiliations
IHRM ASSOCIATE MEMBER
Languages
English
Swahili
References
- Mildred Jumba, St. Mary's Mission Hospital, Human Resource Manager, P.O.BOX 960-00517, Nairobi, 0720223535, jumbamildred2@gmail.com
- Lorna Ongori, Prudential Group Limited, Human Resource Manager, P.O. Box 32510-00600, Nairobi, 0720288973, Lorna.ongori@gmail.com
- Diana Mutisya, Treasury (Ministry of Finance), Senior Human Resource Manager, P.O. Box 300007-00100, Nairobi, 0727244922, Diana.mutisya@yahoo.com
Timeline
Human Resources Manager(Acting)
St.Mary's Mission Hospital(Langata)
06.2024 - Current
Associate of Science - Certified Human Resource Professional
College of Human Resource Management
04.2022 - Current
Business Executive/Recruitment Associate
Standard Group PLC
03.2022 - 01.2023
Human Resource Specialist
Geoid Technologies Limited
08.2021 - 02.2022
HR Assistant (Intern)
Prudential Group of Companies
05.2021 - 07.2021
Customer Care Specialist
Jamii Telecommunication Limited
08.2017 - 11.2020
HR Assistant
National Bank of Kenya
04.2016 - 07.2017
B.COM Human Resource Management -
Technical University of Kenya
09.2014 - 05.2018
Customer Service Executive
Safaricom Limited
11.2012 - 01.2015
HR Trainee
Ministry of Finance
01.2008 - 09.2012
Diploma, Human Resource Management - undefined
Technical University of Kenya
09.2005 - 05.2007
Cashier (Finance Department)
Saint Mary's Mission Hospital
5 2023 - 06.2024