Summary
Overview
Work History
Education
Skills
Keycompetenciesandskills
Academicandprofessionalbackground
References
Timeline
Generic

IDDI TOYYA

ICT Officer
Mombasa, Mombasa District,28

Summary

A highly proactive and result oriented professional, with a comprehensive understanding of different IT functions.

Overview

11
11
years of professional experience

Work History

Assistant Support Officer

Kenya Ports Authority
7 2017 - Current
  • Responsible for receiving calls, records, and logging IT incidences and Service requests in the Helpdesk LAN Support system, performing first level diagnostics/troubleshooting, addressing/resolving IT hardware and software issues/end user problems, creating and maintaining service desk knowledge database, liaising with and providing required information on equipment, performing software installations and configuration, distributing, installing, and testing equipment, providing basic education to users on IT equipment usage and software package utilization, remotely assisting users, guiding users on password reset, handing out email creation forms, assisting users to configure job emails on handsets and mobile phones, and sending out organization information to all users via Helpdesk email address.

ICT Intern

African Air Rescue
01.2012
  • Worked in the I.T department as an intern where I learnt and practiced database development, configuration and management, network configurations, support and management, and software and hardware support and maintenance.

ICT Intern

Kenya Ports Authority
01.2011
  • Worked in the I.T department as an intern where I learnt and practiced user support and software installation to end users, network configurations, VGA cable creations, software and hardware support and maintenance, and data transfer from one computer to another.

Refugee Status Determination (RSD) Officer

United Nations Volunteer (UNV)
10.2016 - 07.2017
  • Responsible for interviewing refugees, identifying their country of origins, researching country of origin information, documenting narratives, drafting case studies, writing final decisions, issuing Alien cards or declaring transfer to safe houses, and deciding if refugees should get citizenship to other 1st world countries on a need's basis.

Case Processing Assistant with IT (Operations)

Resettlement Support Centre Africa (RSC)-Nairobi
07.2015 - 09.2016
  • Responsible for inputting Refugee Information in the WRAPS system, troubleshooting software and hardware problems, putting refugee cases on hold if they have any errors, checking CIS documents for any errors, stuffing case files, updating travel fingerprints, and requisitioning office supplies.

Manifest Officer

Autoports Freight Terminal
02.2014 - 06.2015
  • Responsible for data analysis and filtering, writing reports for clients, monitoring cargo, looking at sales patterns, checking expected time of arrivals (E.T.As) of shipments, lodging cargo documents in CAMIS and KWATOS systems, training new applicants, and overseeing proper processing in the documentation department.

IT officer

Nam Consult Limited
06.2013 - 01.2014
  • Responsible for web development and software development, procurement of all ICT equipment, training staff on the usage of new equipment, providing technical support, troubleshooting operating systems and software applications, configuring computers for network access, and printer installations.

Social Worker

Mukuru Promotion Centre
01.2013 - 05.2013
  • Worked in the I.T department as an intern where I learnt and practiced PC hardware installation and maintenance, installation of operating systems and user applications, and training students on IT and software development methodologies.

Education

Master of Arts - Information Technology Project Management

University of Nairobi
Kenya
04.2001 -

Skills

Client Service

Keycompetenciesandskills

  • Great IT skills in different areas but a bias in Data analysis and manipulation.
  • Profound ability to establish and maintain effective working relationships across the organization.
  • Ability to effectively communicate both verbally and in writing with strong listening skills.
  • Ethical and discrete when handling confidential employee information.
  • Proven interpersonal, negotiations and organizational skills.
  • Ability to promote a healthy and safety culture within the organization.

Academicandprofessionalbackground

  • Master of Arts in Project Planning and Management, Nairobi University, 2017 - 2020
  • Bachelor of Business Information Technology - Second Class upper, Strathmore University, 2008 - 2013
  • International Computer Driving License (ICDL), Institute of Advanced Technology, 2008
  • Kenya Certificate of Secondary Education, Mangu High School, 2003-2006

References

  • Mr. Emmanuel Muriithi, Airline Captain, Kenya Airways, +254723398375, Muriithi.emanu@gmail.com
  • Dr. Ismael Ateya Lukadu, Senior Lecturer, Faculty of IT, Strathmore University, +254728717781, iateya@strathmore.edu
  • Mr. Peter Nyamai, Academic IT officer, Resettlement Support Centre, +254728054615, peter.augustusnyamai@gmail.com

Timeline

Refugee Status Determination (RSD) Officer

United Nations Volunteer (UNV)
10.2016 - 07.2017

Case Processing Assistant with IT (Operations)

Resettlement Support Centre Africa (RSC)-Nairobi
07.2015 - 09.2016

Manifest Officer

Autoports Freight Terminal
02.2014 - 06.2015

IT officer

Nam Consult Limited
06.2013 - 01.2014

Social Worker

Mukuru Promotion Centre
01.2013 - 05.2013

ICT Intern

African Air Rescue
01.2012

ICT Intern

Kenya Ports Authority
01.2011

Master of Arts - Information Technology Project Management

University of Nairobi
04.2001 -

Assistant Support Officer

Kenya Ports Authority
7 2017 - Current

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