Idah Guanta

• Designing and developing applications for clients as per their requirements.
• Conducting research, gathering information from multiple sources and presenting results.
• Delivering services to customer locations within specific timeframes.
• Participating in team activities to enhance working relationships.
• Learning new skills and applying to daily tasks to improve efficiency and productivity.
• Actively listening to customers' requests, confirming full understanding before addressing concerns.
• Developing and implementing performance improvement strategies and plans to promote continuous improvement.

Responsibilities:

• Supporting development and design to develop and integrate features into their system using technologies like Django, JavaScript and Figma.

• Learning software development processes and the best test and debugging practices.

• API development with the team.

• Payment gateway integration tasks.

• Use of Rest and Graph APIs.

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Resolved problems, improved operations and provided exceptional service.

• Always maintained a professional, positive, and empathetic attitude toward customers.
• Promptly responded to customer inquiries.
• Utilized online portals/systems to communicate with customers
• Achieved customer satisfaction by acknowledging and resolving complaints.
• Supported customer needs as a product expert .
• Orders, forms, applications, and requests were processed.
• Recorded customer interactions, transactions, complaints, and comments.
• As needed, communicated and coordinated with colleagues.
• Provided professional customer support and ensured customer satisfaction.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

• Diagnosed and solved customer problems and respond to complaints in a timely manner
• Trouble shot and solved merchant issues on CMS.
• Communicated effectively via email and other platforms and chat in fluent English.
• Kept records of all communication with customers as per the Records Management Policy.
• Contributed to a high performance and friendly workplace culture

• Responded promptly and professionally to incoming customer inquiries by telephone ,emails or live chat while taking feedback.
• Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
• Maintained an updated knowledge of the organization's products, services, and customer service policies and promoting our services.
• Provided primary customer support to internal and external customers.
• Building and maintaining relationships with clients and key personnel in the company.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.