Desired Job Title
Administrative CoordinatorOperations CoordinatorWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Doha, Doha
Open to relocation: Yes
Idah Gakii Kathurima
Station Master
Doha
Work Preference
Summary
Station Master leading daily station operations to keep passenger service safe, efficient, and compliant, while supervising one direct report. Coordinates 6+ staff per shift across security and housekeeping, monitors SCADA, CCTV, alarms, and access control systems, and manages incident reporting through MMS for 5+ incidents per month. Prepares 8+ operational reports per week, handles attendance and contractor activity, and maintains control of station supplies and procedures.
Overview
14
14
years of professional experience
Work History
Station Master
Doha Metro
01.2026 - Current
- Supervise one direct report and coordinate approximately six staff per shift across security and housekeeping coverage.
- Lead daily station operations to keep passenger service safe, efficient, and consistently aligned with procedures.
- Manage staff attendance, track absenteeism, and handle performance-related follow-up with clear documentation.
- Coordinate contractors supporting maintenance and operational work while minimizing disruption to station activity.
- Report faults and incidents through MMS, then escalate failures promptly to support timely response.
- Monitor SCADA, CCTV, alarms, and access control systems to support continuous station security oversight.
- Prepare operational and incident reports in Microsoft Office applications, maintain stock levels, and enforce safety compliance.
Customer Experience Agent
Doha Metro
01.2023 - 01.2025
- Processed not less than 30 transactions weekly for card sales, refunds, and account top-ups while maintaining accurate records.
- Handled 15-20 customer inquiries daily about routes, fares, operating hours, and Doha Metro and Lusail tram services.
- Provided accurate travel information and coordinated disruption, hazard, and safety updates with station staff.
- Resolved passenger complaints professionally while keeping communication clear between customers and station teams.
- Supported controlled and emergency evacuations in line with safety policies and procedures.
- Assisted vulnerable passengers, including reduced-mobility riders and unaccompanied children, through safe travel.
- Coordinated with station masters and traffic controllers to streamline station operations and complete preopening and closing checks.
Patient Services Coordinator
the Karen Hospital
01.2018 - 01.2022
- Coordinated 50-60 appointment requests weekly, scheduling follow-ups, procedures, and patient flow across departments.
- Managed 80-100 patient inquiries weekly, triaging concerns and escalating complex cases to the appropriate medical department.
- Prepared charts, reports, and documentation for clinical teams to support efficient service delivery.
- Verified insurance details and patient information, maintaining accurate and confidential records.
- Supported patients and families with service information, care instructions, and administrative requirements to improve satisfaction.
- Drove process improvements and quality initiatives that streamlined operations and strengthened the patient experience.
- Served as the first point of contact across phone, email, and in-person interactions, while following up with other branches on open requests.
Team Leader
The Uniform Shop
01.2015 - 01.2018
- Served as the primary client contact, delivering consistent support across all service touchpoints.
- Coordinated inbound and outbound communications, providing timely and accurate responses to clients.
- Greeted guests warmly, supported their satisfaction during visits, and maintained a positive reception environment.
- Implemented office safety protocols and upheld security standards throughout daily operations.
- Mentored new team members on office procedures and strengthened staff readiness.
Cashier and Assistant Shop Supervisor
The Uniform Shop
01.2013 - 01.2015
- Maintained daily banking accuracy and completed monthly VAT returns to support financial integrity.
- Handled complaint resolution professionally while promoting products and guiding customers toward relevant purchases.
- Kept the checkout area orderly, maintained detailed transaction reports, and supported store standards through consistent follow-through.
Education
Document Control Management with ACONEX - Document management
Excellence Training Center
Doha, Qatar01-2025
Diploma - Business Management
Kenya Institute of Management
Nairobi, Kenya11-2018
Certificate in Computer Packages - Computer packages
Tredds Computer College
Nairobi, Kenya01-2015
Kenya Certificate of Secondary Education - undefined
Thuura Secondary School
Nairobi, Kenya11-2012
Skills
Operations management
Team leadership
Incident management
Service delivery
Operational reporting
Microsoft Office
Station operations coordination
Staff scheduling
Resource allocation
Safety compliance
Customer experience management
Escalation management
Disruption communication
Passenger flow management
Complaint resolution
Performance coaching
Personal Information
Work Permit: Work Visa
Timeline
Station Master
Doha Metro
01.2026 - Current
Customer Experience Agent
Doha Metro
01.2023 - 01.2025
Patient Services Coordinator
the Karen Hospital
01.2018 - 01.2022
Team Leader
The Uniform Shop
01.2015 - 01.2018
Cashier and Assistant Shop Supervisor
The Uniform Shop
01.2013 - 01.2015
Kenya Certificate of Secondary Education - undefined
Thuura Secondary School
Certificate in Computer Packages - Computer packages
Tredds Computer College
Diploma - Business Management
Kenya Institute of Management
Document Control Management with ACONEX - Document management
Excellence Training Center