Microsoft Office: Word, Excel, PowerPoint, Publisher, among others Adobe Creative: Indesign, Illustrator, Photoshop, Acrobat DC, among others
IBRAHIM MOHAMED
INTERPRETER/TRANSLATOR
Nairobi
Summary
Experienced Somali and Swahili interpreter and translator with 3+ years of expertise in Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). Proficient in delivering accurate, culturally sensitive interpretation in medical, legal, and social service environments. Skilled at maintaining clarity and professionalism in high-pressure communication scenarios across different platforms. Committed to bridging language gaps and providing top-notch language access services.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Interpreter
Pons Communication
01.2025 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Translator (Voluntary)
Translators Without Borders
01.2024 - 12.2024
- Translated documents from English to Swahili and vice versa.
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Consulted with experts in specialist fields, like law, medical and technical, if required.
- • Facilitated telephonic interpretations; both simultaneous and consecutive.
Somali Interpreter
Localisation Line Solutions
01.2023 - 01.2024
- Facilitate communication during conferences, meetings, legal hearings, and medical consultations, ensuring clarity and accuracy
- Communicated with clients to understand interpreting needs and provide best service possible.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Maintained message content, tone, and emotion as closely as possible.
Swahili/Somali Interpreter
Transperfect
01.2022 - 01.2023
- Ensured accurate communication between clients and service providers, maintaining confidentiality and cultural sensitivity
- Delivered clear, accurate, and professional interpretation services in high-pressure environments
- Provide English, Swahili, and Somali interpretation services for a range of clients, including businesses, legal professionals, healthcare providers, and government agencies
- Specialized in OPI and VRI calls, effectively bridging language gaps in critical situations
Call Center Agent
Briva Health
01.2019 - 11.2020
- Responsible for Outbound and Inbound Calls
- Help Consumers in booking appointments and help them connect to navigators
- Follow up on clients and helping them with requirements
- Handle inquiries and customer questions with services and products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture and Technology
01.2021 - 01.2025
High School - undefined
Wajir High School
01.2014 - 01.2017
Skills
Fluent in English; Native in Somali, including colloquialisms, business vocabulary, and scientific terminology
Extremely precise and dedicated
Familiarity with the translation, language, or diverse content industries
Comfortable with both verbal and written communication, including and not limited to preparing and giving presentations
Tech savvy and fast typer (125 WPM)
Other skills: copywriting, transcreation, voice over, transcription, and more
Experienced with several productivity tools, including Microsoft Office (Word, Excel, PowerPoint, Publisher), ProWritingAid, Google Apps (Docs, Sheets, and Forms) and Adobe Products (Acrobat DC, Photoshop, Illustrator, Premiere, InDesign and Aftereffects), and document conversion tools
Time Management
Multitasking
Software
SDL Trados, MemoQ, Memo Source
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Interpreter
Pons Communication
01.2025 - Current
Translator (Voluntary)
Translators Without Borders
01.2024 - 12.2024
Somali Interpreter
Localisation Line Solutions
01.2023 - 01.2024
Swahili/Somali Interpreter
Transperfect
01.2022 - 01.2023
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture and Technology
01.2021 - 01.2025
Call Center Agent
Briva Health
01.2019 - 11.2020
High School - undefined
Wajir High School
01.2014 - 01.2017