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IBRAHIM MOHAMED
INTERPRETER/TRANSLATOR
Nairobi
Summary
Experienced Somali and Swahili interpreter and translator with 3+ years of expertise in Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). Proficient in delivering accurate, culturally sensitive interpretation in medical, legal, and social service environments. Skilled at maintaining clarity and professionalism in high-pressure communication scenarios across different platforms. Committed to bridging language gaps and providing top-notch language access services.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Interpreter
Pons Communication
01.2025 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Translator (Voluntary)
Translators Without Borders
01.2024 - 12.2024
- Translated documents from English to Swahili and vice versa.
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Consulted with experts in specialist fields, like law, medical and technical, if required.
- • Facilitated telephonic interpretations; both simultaneous and consecutive.
Somali Interpreter
Localisation Line Solutions
01.2023 - 01.2024
- Facilitate communication during conferences, meetings, legal hearings, and medical consultations, ensuring clarity and accuracy
- Communicated with clients to understand interpreting needs and provide best service possible.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Maintained message content, tone, and emotion as closely as possible.
Swahili/Somali Interpreter
Transperfect
01.2022 - 01.2023
- Ensured accurate communication between clients and service providers, maintaining confidentiality and cultural sensitivity
- Delivered clear, accurate, and professional interpretation services in high-pressure environments
- Provide English, Swahili, and Somali interpretation services for a range of clients, including businesses, legal professionals, healthcare providers, and government agencies
- Specialized in OPI and VRI calls, effectively bridging language gaps in critical situations
Call Center Agent
Briva Health
01.2019 - 11.2020
- Responsible for Outbound and Inbound Calls
- Help Consumers in booking appointments and help them connect to navigators
- Follow up on clients and helping them with requirements
- Handle inquiries and customer questions with services and products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture and Technology
01.2021 - 01.2025
High School - undefined
Wajir High School
01.2014 - 01.2017
Skills
Fluent in English; Native in Somali, including colloquialisms, business vocabulary, and scientific terminology
Software
SDL Trados, MemoQ, Memo Source
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Interpreter
Pons Communication
01.2025 - Current
Translator (Voluntary)
Translators Without Borders
01.2024 - 12.2024
Somali Interpreter
Localisation Line Solutions
01.2023 - 01.2024
Swahili/Somali Interpreter
Transperfect
01.2022 - 01.2023
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture and Technology
01.2021 - 01.2025
Call Center Agent
Briva Health
01.2019 - 11.2020
High School - undefined
Wajir High School
01.2014 - 01.2017
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