Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

IBRAHIM KENNEDY PREMJI

Customer Relation Officer
Mombasa

Summary

Experienced professional with a strong focus on customer service and guest relations in ultra-luxury hotels and the retail industry. Skilled in handling diverse guests, efficiently resolving issues, and creating memorable experiences. Adept at providing exceptional service and ensuring guest satisfaction through personalized interactions and attention to detail. Passionate about delivering top-notch service and exceeding guest expectations to drive positive reviews and repeat business.

Overview

5
5
years of professional experience
6037
6037
years of post-secondary education
2
2
Languages

Work History

Customer Service Officer

Diamond Leisure Golf and Beach Resort
Mombasa, Mombasa District
01.2021 - Current
  • Handle at least 300guest check-ins and check-outs weekly, room allocations, and special requests using the Opera Cloud, hence ensuring seamless guest experiences.
  • Manage daily guest bookings, modifications, and cancellations via SynXis CRS and RoomKey PMS, maintaining accurate reservation data and occupancy forecasts.
  • Respond to guest inquiries via email, phone, and in-person with a courteous, solution-oriented approach; resolve complaints promptly while maintaining the company standards.
  • Support billing and payments processing using POS systems and maintained accurate financial records for audit compliance.
  • Coordinate with housekeeping, concierge, and food & beverage departments to deliver personalized guest services and ensure operational efficiency.
  • Prepare arrival reports, VIP guest logs, and room status updates daily, contributing to smooth communication between departments.

Education

Diploma - Business Management

Kenya Institute of Business Management
Mombasa
12.2014

Certificate - Front Office and Customer Service

Mombasa Aviation College
Mombasa
12.2012

Kenya Secondary Certificate Education -

Allidina Visram High School
Mombasa
12.2010

Skills

  • Office management

  • Data entry expertise

  • Time management and multitasking

  • Customer service expertise

  • Problem solving and critical thinking

Accomplishments

Employee of the year 2024, customer service, Diamond leisure Golf and Beach Resort.

Timeline

Customer Service Officer

Diamond Leisure Golf and Beach Resort
01.2021 - Current

Diploma - Business Management

Kenya Institute of Business Management

Certificate - Front Office and Customer Service

Mombasa Aviation College

Kenya Secondary Certificate Education -

Allidina Visram High School

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