IAN MBUGUA WAINAINA

Enthusiastic and results-driven customer service representative with over six years of experience in dynamic work environments.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using CRM systems.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Solicit sales of new or additional services, or products.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Order tests that could determine the causes of product malfunctions.
• Recommend improvements in products, packaging, shipping, service, or billing methods, and procedures to prevent future problems.

• Inspect, clean, and repair drainage systems, bridges, tunnels, and other structures.
• Inspect markers to verify accurate installation.
• Set out signs and cones around work areas to divert traffic.
• Erect, install, or repair guardrails, road shoulders, berms, highway markers, warning signals, and highway lighting, using hand tools and power tools.
• Flag motorists to warn them of obstacles or repair work ahead.
• Maintained detailed documentation of all inspection processes, procedures and results.
• Checked software programs for usability, functionality, and design issues.