IAN NGUGI
Nairobi,30
Summary
Dynamic IT Consultant with a proven track record across IT, digital marketing, and software development. Expert in client satisfaction, quality control, and cybersecurity. Led UX enhancements and root cause analyses that boosted client retention. Strong leadership in deploying and managing impactful IT solutions and onboarding processes.
Overview
6
6
years of professional experience
Work History
IT Consultant
Next Consulting
01.2025 - Current
- Assisted with network installations and system upgrades
- Ensured new network solutions integrated smoothly with existing systems
- Provided post-deployment support to ensure optimal system performance
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
Network Engineer Solutions Department
NTT DATA LIMITED
11.2024 - 03.2025
- Ensured seamless integration of new solutions with existing systems.
- Supported clients post-deployment to ensure solutions are performing optimally.
- Conducted root cause analysis for network problems and implementing fixes.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Client Success & Quality Assurance Specialist
ENKISOMA AFRICA LTD
04.2024 - 11.2024
- Conducted software testing, reported bugs, and collaborated with developers to resolve issues and improve usability.
- Led client onboarding sessions and created training materials to support smooth adoption of software solutions.
- Provided ongoing client support, troubleshooting issues and gathering feedback for product improvement.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
IT Technical Support Intern
Aon MINET
01.2023 - 07.2023
- Provided technical support for staff, troubleshooting hardware, software, and network issues to ensure smooth daily operations.
- Assisted in maintaining and updating insurance software systems, supporting accurate policy and claims processing.
- Helped with system installations, user account management, and routine IT maintenance tasks across departments.
- Documented IT processes, asset inventories, and support tickets for improved tracking and compliance.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
Business Development
CIC Insurance
02.2022 - 04.2022
- Collaborated with the Business Development Manager to prepare and dispatch accurate insurance quotes in a timely manner.
- Performed data entry and calculations for insurance benefits, supporting smooth and efficient policy processing.
- Delivered IT support to the Business Development team, ensuring prompt resolution of technical issues.
- Assisted walk-in clients with inquiries, demonstrating strong customer service and communication skills.
- Followed up on customer queries to maintain clear communication and strengthen client relationships.
- Contributed to business development efforts by identifying potential clients and participating in negotiations to secure contracts.
IT Intern
Corporate Insurance
03.2021 - 05.2021
- Supported network operations, contributing to the stability and performance of the company's IT infrastructure.
- Helped develop and implement internal IT policies to encourage compliance and best practices.
- Created detailed reports on network performance, security status, and areas requiring improvement.
- Handled general IT troubleshooting tasks to ensure seamless day-to-day operations.
- Provided technical support, resolving IT issues to maximize productivity for team members.
Admin and Finance Support
ACK St. Philips Thiboro Church
02.2020 - 04.2020
- Supported the admin and finance office with account reconciliations and preparation of financial reports.
- Provided general IT assistance to ensure smooth operation of office technology systems.
- Supervised staff members, promoting collaboration and maintaining an efficient work environment.
- Contributed to community outreach efforts by managing records for water distribution and coordinating local meetings.
- Actively participated in church operations, offering support across administrative and outreach activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Administrative Assistant
MTN Insurance
02.2019 - 04.2019
- Provided administrative and office support, handling tasks related to accounting, office management, and document filing.
- Maintained accurate and organized records to support efficient daily operations.
- Ensured smooth workflow by assisting with general office duties and administrative processes.
- Demonstrated strong attention to detail in all clerical and support tasks.
- Played a key role in maintaining a well-organized and efficient office environment.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor of Business Information Technology - BBIT
Strathmore University
Nairobi12.2022
Certified Information Systems Auditor - Cyber Security
KCA University
Nairobi, Nairobi Province, Kenya12-2024
KCSE -
Pioneer High School
Murang'a 01.2018
KCPE -
Strathmore School
Lavington01.2014
Skills
- Azure cloud management
- Cisco Cerified Support Technician
- Web Development: Odoo (backend/frontend), WordPress
- SEO Tools: Google Analytics, SEMrush, Ahrefs, Yoast
- Productivity: Notion, Trello, Slack, Asana, Google Workspace
- Cybersecurity awareness
- Proficient in Figma for design
- Network operations management
- Analytical thinking and problem-solving skills
- Communicative skills
- IT infrastructure
- CRMs: HubSpot, Zoho, Bitrix24
References
Mr Kelvin Peter Kibunja,
Faculty Administrator - IT, Strathmore University, Nairobi,
Tel - 0703034281 ext 2281,
Email - kkibunja@strathmore.edu
Prof. Wanja Tenambergen,
Deputy Vice Chancellor - Academic Affairs,Riara University, Nairobi,
Tel - 0726678020,
Email - wtenambergen@riarauniversity.ac.ke
Ruth Ndungu,
Admin/HR Focal Point, MTN Insurance, Nairobi,
Tel - 0722279951,
Email - ruth@mtninsurance.co.ke
Timeline
IT Consultant
Next Consulting
01.2025 - Current
Network Engineer Solutions Department
NTT DATA LIMITED
11.2024 - 03.2025
Client Success & Quality Assurance Specialist
ENKISOMA AFRICA LTD
04.2024 - 11.2024
IT Technical Support Intern
Aon MINET
01.2023 - 07.2023
Business Development
CIC Insurance
02.2022 - 04.2022
IT Intern
Corporate Insurance
03.2021 - 05.2021
Admin and Finance Support
ACK St. Philips Thiboro Church
02.2020 - 04.2020
Administrative Assistant
MTN Insurance
02.2019 - 04.2019
Bachelor of Business Information Technology - BBIT
Strathmore University
Certified Information Systems Auditor - Cyber Security
KCA University
KCSE -
Pioneer High School
KCPE -
Strathmore School
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