IAN MUTUMA
Nairobi
Summary
Experienced business and finance analyst with over one year of industry experience in finance and payment operations. Skilled in managing payment operations, issue resolution, and optimizing workflows in fast-paced environments. Proficient in business and systems requirements, user acceptance testing, and data analysis tools. Seeking to leverage expertise in dynamic data analysis, risk analysis, or finance and payment operations roles.
Overview
2
2
years of professional experience
Work History
Payment Operations Specialist
Sportserve
11.2024 - Current
- Transaction Processing: Managed deposit and withdrawal transactions with 100% accuracy, auditing for irregularities or potential fraud, and ensuring all transactions are documented
- Issue Escalation and Resolution: Coordinated with teams and payment partners to resolve any payment issues, ensuring seamless operations
- Operational Efficiency: Analyzed workflows and recommended process improvements to enhance quality and efficiency
- Communication and Collaboration: Addressed payment-related concerns across multiple platforms such as email, telegram and skype
- Audit Remediation: Established necessary controls to meet compliance requirements and maintain operational integrity
- Partner Relationship Management: Collaborated with external partners to address urgent issues related to payment processing and transactions ensuring timely resolution
Business Strategy Intern
Kenya Power and Lighting Company
09.2023 - 12.2023
- Optimized Risk Management: Developed comprehensive risk registers for Finance, Insurance, and Business Strategy departments, improving risk mitigation by 30% and strengthening company resilience
- Data-Driven Strategic Planning: Analyzed 5 years of sales data using Power BI and Excel, contributing to a 15% projected revenue increase in the 5th Strategic Plan
- Market Research and Customer Insights: Led market research across 47 counties, generating insights that boosted marketing success by 25% and strengthened branding strategies
- Trend Analysis and Strategic Recommendations: Identified renewable energy opportunities in global energy trends, reducing risk by 20% and positioning the company for sustainable growth
Volunteer Analyst
New Beginning
11.2022 - 08.2023
- Streamlined Record-Keeping: Implemented Excel and Google Spreadsheets, boosting data accuracy by 25% and enhancing efficiency
- Expanded Volunteer Programs: Conducted data analysis that increased volunteer participation by 30%
- Improved Engagement: Boosted volunteer engagement by 20% through targeted data-driven strategies
Education
Bachelor of Science - Economics And Finance
Mount Kenya University
Nairobi, Kenya08.2024
Skills
- Financial Statements Analysis
- Transaction Processing
- Customer Relationship Management
- Budgeting and Forecasting
- Financial Modeling
- Operational risk management
- Data analysis
Affiliations
- Deputy Treasurer and Member, Mount Kenya University Economics Club (MKUESA)
- Participant, East Africa Economic Symposium
- Member, Kenya Economics Student Association (KESA)
Software
- SQL
- Excel and Google Spreadsheets
- Microsoft Power BI
- Microsoft Office
Languages
Swahili
English
Timeline
Payment Operations Specialist
Sportserve
11.2024 - Current
Business Strategy Intern
Kenya Power and Lighting Company
09.2023 - 12.2023
Volunteer Analyst
New Beginning
11.2022 - 08.2023
Bachelor of Science - Economics And Finance
Mount Kenya University
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