Ian Muriithi
Summary
Dedicated Business Information Technology graduate with a strong academic foundation and a passion for leveraging technology to drive business success. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
Technical Support
Precision Tracking Limited
02.2023 - Current
- Collaborate with IT professionals to troubleshoot and resolve technical problems in a timely manner.
- Assist in software installation, updates, and user access management. Participate in data analysis and reporting activities to support business decision-making.
- Ensure the security and integrity of client data through regular backups and cybersecurity practices.
- Monitor client accounts and assets through the tracking system.
- Analyze client vehicles for fuel theft and produce reports.
- Create user accounts as well as train clients on system use.
- Installed, configured and maintained computer systems and network connections.
Customer Care Intern
K-Unity SACCO
02.2021 - 05.2021
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained and managed customer files and databases.
- Recorded all the cheques drawn and assisted the audit department in preparing bank reconciliation and verifying receipts.
- Assisted with network issues and device failures.
- Processed loan forms and disbursed loans to members.
Education
Bachelor of Science - Bachelor of Business in IT
Kenya Methodist University
Nairobi, Kenya10.2023
High School Diploma -
Rosslyn Academy International School
Nairobi, Kenya05.2018
Skills
- System Diagnostics
- Problem Resolution
- Technical Support
- Device Installation
- Computer Diagnostics
- Database Management
- Operating System Management
- Information Security
- Technical Troubleshooting
Timeline
Technical Support
Precision Tracking Limited
02.2023 - Current
Customer Care Intern
K-Unity SACCO
02.2021 - 05.2021
Bachelor of Science - Bachelor of Business in IT
Kenya Methodist University
High School Diploma -
Rosslyn Academy International School
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