Ian Muita

Assigning Rooms and Registering of Guests

• Processing payments or pre-authorization upon check-in
• Have an in-depth knowledge of the hotel geographical area and its surrounding
• Use suggestive selling to sell rooms and promote other services at the hotel
• Update oneself with Events of the day
• Ensuring there is enough operational float
• Poses a working knowledge of Reservations
• Coordinate with the Housekeeping team to check on discrepancy, room moves and room upgrades
• Correctly performing Forex Exchange with the applicable rates in liaison with the Finance
• Ensuring all rebates, allowances and discounts are approved by the Supervisor or FOM
• Attending to both internal and external calls as per standards in absentia of Guest Service Agent.

• Welcoming Guest to the premises
• Registering Guest and collecting necessary information such as contacts, a copy of their ID or Passport, number of stay and the meal type i.e
• BB, HB OR FB
• Inform guest on payment policy, refunds (Paid-Outs) and methods of payment in the Hotel
• Provide information about the hotel such as available rooms rate, services offered and amenities
• Respond to guest complaints in a timely and professional manner
• Liaise with housekeeping (use of discrepancy report) to ensure rooms are clean.

• Taking Bookings and making reservations
• Receiving Guest and checking them in ( Using the Opera System )
• Receiving calls and directing them to the respective personnel
• Arrange Drop-offs and Pick-ups for Guests
• Prepare daily reports; Arrivals, Departures and Meal plan
• Process of payments and City Ledger Bills
• Running the Audit
• NIGHT AUDITOR DUTIES
• Checking on Due Outs, analyzing pending arrivals and pushing forward Pm's to the next day
• Audit Paperwork; Rate Check, Cash-Mpesa-Credit Cards chitties, Duty Meals and Business Entertainment
• Running the Micros Auto-sequence Report and Running the Audit ( End of Day)
• Verify Bills posted on guest account and non-guest account
• Balance all Accounts; Restaurant, Spa,Gym and Front Office
• Reconcile wrong postings done on Opera and Micros
• Oversee Hotel Operations and inform Management on arising issues in absentia of the Night Manager
• Generate reports; Open Balance, Trial Balance, Managers Flash Report, Forecast of the Day and Deposit Ledger Report among others.