Rotor Blade Flying
Ian Kinyua
IT Applications Support Officer
Nairobi
Summary
I solve problems, build systems, and turn ideas into clear, practical strategies. I believe in clarity, discipline, and serving people with excellence. My passion is helping businesses make smarter decisions through data, structure, and customer-centric thinking. Every role I’ve held, from analytics to operations, has strengthened one belief: great work is simple, intentional, and built on integrity. I like creating things that last.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Data Analyst
Qhala
07.2024 - Current
- Supporting research and data-driven projects related to public health.
- Collaborating with scientists, mathematicians, and epidemiologists.
- Assisting in developing and implementing modelling techniques to understand disease dynamics.
- Forecasting outbreaks and evaluating intervention strategies.
- Data retrieval and cleaning for accurate analysis.
- Building Power BI model frameworks and performing DAX operations.
- Creating impactful stories and dashboards to visualize data insights.
- Utilizing data analytics to guide public health decisions and strategies.
System Administrator
Momentum Credit Limited
07.2024 - Current
- Enterprise Support & Service Management: Lead helpdesk support, providing comprehensive in-person and remote IT support to 1000+ staff (HQ and 17 branches). Efficiently manage all support requests via a ticketing system (Pepea) and remote access tools.
- Infrastructure & Security: Maintain robust LAN/WAN network integrity and internet security. Ensure all PCs have current antivirus and security updates, and run security tests. Manage and upgrade firewall operations (e.g., managing firewall rules) and actively monitor for security-related activities. Monitor and maintain CCTV and attendance systems during bi-annual branch visits.
- System & Device Lifecycle Management: Manage the full lifecycle of new device deployment, including installation, configuration, and security setup. Coordinate the installation of new hardware and software, and manage device upgrades.
- Specialized Systems & Troubleshooting: Troubleshoot complex system and infrastructure issues (e.g., resolving network failures and addressing severe PC performance issues). Administer the MyQ print management solution, managing user access and supplies across all locations.
- Training & Coordination: Conduct monthly IT orientation and training for new employees on IT policies and system use. Coordinate with external vendors and technical service providers (ISPs, hardware suppliers, auditors) to ensure service delivery and compliance.
- Key Expertise & Responsibilities
Production Coordinator
Tsalach Brands Limited
06.2024 - Current
- Managed the production of promotional items.
- Coordinated printing tasks, including digital and offset printing.
- Supervised branding activities and logo placement.
- Managed tagging and labeling processes.
- Ensured quality control of promotional items.
- Coordinated with suppliers for material sourcing.
- Planned and tracked production timelines.
- Monitored production budgets for cost efficiency.
- Led a team in production activities.
- Communicated with clients to meet branding needs.
Brand Marketing & Communications Lead Operations Lead
KiNGELEY AGENCIES LTD
04.2022 - 12.2023
- Led end-to-end execution of client projects — turning briefs into structured execution plans, timelines, budgets, and deliverables.
- Managed all client accounts on the execution side, ensuring smooth transition from business development to implementation.
- Developed project costings and budgets, aligning resources, timelines, and client expectations with operational realities.
- Coordinated suppliers locally and sourced resources internationally to meet quality and delivery standards.
- Executed large-scale event and brand engagement projects for institutional and corporate clients, ensuring high-quality delivery.
- Handled product seeding and market activation programs across various regions in Kenya, ensuring correct targeting and reporting.
- Produced field documentation and success stories for development-sector clients, highlighting impact across different communities.
- Prepared comprehensive project reports and conducted market analytics, offering insights into impact, audience behavior, and growth opportunities.
Education
Bachelors of Business Information Technology - Information Technology
Strathmore University
Nairobi06.2024
Cyber Security, Cyber/Computer Forensics and Counterterrorism
Cisco Networking Academy
07.2022
Certificate - Web Page, Digital/Multimedia and Information Resources Design
Zalego Institute Of Technology
07.2020
Highschool - Secondary Education
St Paul High School - Kevote
12.2019
Skills
Help desk operations
Interests
Travelling
Additional Information
- Mwongeli Mwanzia
Kingeley Inc. / CEO
Phone:
+254 711 636 580
Email : mm@kingely.com - Ms. Faith Siva
Strathmore University,/ Lecturer
Phone: +254 711 253 091
Email : fsiva@strathmore.edu - Fr. Henry Kathuri
Kevote Parish,/ Chaplain
Phone: +254 720 736 099
Email : kathurihenry23@gmail.co
Timeline
Data Analyst
Qhala
07.2024 - Current
System Administrator
Momentum Credit Limited
07.2024 - Current
Production Coordinator
Tsalach Brands Limited
06.2024 - Current
Brand Marketing & Communications Lead Operations Lead
KiNGELEY AGENCIES LTD
04.2022 - 12.2023
Cyber Security, Cyber/Computer Forensics and Counterterrorism
Cisco Networking Academy
Certificate - Web Page, Digital/Multimedia and Information Resources Design
Zalego Institute Of Technology
Highschool - Secondary Education
St Paul High School - Kevote
Bachelors of Business Information Technology - Information Technology
Strathmore University