IAN JONATHAN
Software Engineer
SHEFFIELD
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Edinburgh Consulting Group
03.2020 - Current
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
Data Analyst Intern
Innovative Analytics Solutions
01.2018 - 08.2019
- Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Education
Bachelor of Science - Applied Mathematics And Computer Science
04.2001 -
Timeline
IT Support Specialist - Edinburgh Consulting Group
03.2020 - Current
Data Analyst Intern - Innovative Analytics Solutions
01.2018 - 08.2019
Cambridge University - Bachelor of Science, Applied Mathematics And Computer Science
04.2001 -
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