IAN GITONGA MBOGO
Professional chef
Nairobi
Summary
High-performing Chef offering 7 years of restaurant experience. Excellent communication, leadership and problem-solving skills. Talent for building streamlined, cohesive teams. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven culinary skills.
Overview
9
9
years of professional experience
Work History
Chef
Bean Plant Coffee and More Limited
01.2024 - 12.2025
- Assisted in managing food hygiene practices to uphold safety standards
- Overseeing the maintenance of kitchen and food safety standards
- Informed wait staff about daily menu specials to enhance their knowledge for customer service.
- Slightly modify recipes to meet customers’ needs and requests.
- Check freshness of food and discard out-of-date items.
- Ensured compliance with health and safety regulations to maintain a safe kitchen environment
- Inventory Management: Managing relationships with distributors and resolving any issues with vendors, promptly
- Ensuring standard portions and quality of dishes
- Delegate tasks to staff members and oversee their completion.
- Conduct risk assessments and oversee food safety programs.
- Maintain a safe, secure, and productive work environment.
- Maintained accurate financial records and information to support budgeting and reporting.
- Maintain equipment and supplies for food preparation.
Operations Manager
Boma Nyumbani Restaurants and Bars
07.2020 - 11.2023
- Team Management: Recruited, trained, and managed team of employees, provided leadership and support to optimize performance through regular feedback and performance evaluations.
- Resource Management: Allocated and managed budgets and resources, ensured effective utilization of equipment to enhance productivity.
- Operations Oversight: Developed and implemented operational strategies and plans to achieve organizational goals, monitored daily operations to align with strategic objectives and maintain quality standards.
- Communication: Collaborate with other departments to ensure crossfunctional alignment. Communicate operational updates and changes to senior management and stakeholders.
- Crisis Management: Develop and implement contingency plans for unexpected events or disruptions.
- Compliance and Safety: Ensure compliance with relevant laws, regulations, and industry standards. Also promote a safe and healthy work environment for employees.
- Data Analysis and Reporting: Collect and analyze operational data to make informed decisions, Prepare regular reports on key performance indicators (KPIs) and operational metrics.
Sous Chef
Boma Nyumbani Restaurants and Bars
07.2020 - 11.2023
- Supervised kitchen staff during food preparation and service, providing guidance and support to enhance efficiency and monitoring performance for continuous improvement.
- Collaborated with front-of-house staff to facilitate seamless service and enhance guest experience.
- Problem Solving: Address and resolve any issues or conflicts that may arise in the kitchen. Adapt to unexpected situations and make quick decisions to maintain operations.
- Trained new kitchen staff and delivered ongoing training for existing staff, fostering a collaborative work environment to promote teamwork and skill development.
- Health and Safety Compliance: Ensure that the kitchen operates in compliance with health and safety regulations. Implement and enforce proper sanitation and hygiene practices.
- Menu Planning: Collaborate with the head chef in developing menus. Contribute ideas for new dishes and improvements to existing ones. Ensure that the kitchen staff is familiar with and follows recipes.
- Food Preparation: Take an active role in food preparation, cooking, and presentation. Monitor food quality and ensure that it meets the established standards. Oversee the proper portioning and plating of dishes.
- Inventory Management: Assist in managing kitchen inventory, including ordering and stocking supplies. Monitor ingredient quality and freshness. Work to minimize waste and control food costs.
- Quality Control: Maintain high standards of food quality and consistency. Conduct regular inspections to ensure compliance with hygiene and safety regulations. Address and correct any issues related to food quality or kitchen cleanliness.
Maintenance Admin
Fly Automotive (Subsidiary of Fly Easy)
04.2019 - 03.2020
- Scheduling and coordinating routine maintenance activities, such as inspections, repairs, and replacements, to ensure that equipment and facilities are functioning correctly and efficiently.
- Developing and implementing preventive maintenance programs to reduce equipment downtime and prevent breakdowns.
- Supervised maintenance staff, providing necessary tools and resources for efficient job performance.
- Managing and supervising maintenance staff, ensuring that they have the necessary tools and resources to perform their jobs efficiently and effectively.
- Managed budgets for maintenance activities, ensuring expenses remained within allocated limits.
- Preparing and managing budgets for maintenance activities, ensuring that expenses are within the allocated budget.
- Monitored performance of equipment and facilities, identified issues, and implemented corrective actions to maintain optimal performance.
- Ensuring that all maintenance activities are conducted in compliance with safety regulations and guidelines.
Travel Agent
Fly Travel (Subsidiary of Fly Easy)
04.2019 - 03.2020
- Identified new travel locations, including Airbnb properties and resorts, to enhance client options.
- Booking flights, accommodation, transportation, and activities for clients based on preference and budget.
- Delivered exceptional customer care service throughout the travel process, ensuring client satisfaction.
- Developed customized travel itineraries with tailored recommendations for attractions, restaurants, and activities.
- Handling logistics such as arranging transportation to and from the airport ensuring the clients have necessary travel documents.
- Provide clients with information on the required travel documents such as passports and visas and assist with the application process.
Sales Agent and Customer care representative
Berry Creatives
01.2017 - 02.2019
- Coordinated quotations for customized services and anticipated charges to enhance client relationships.
- Work with the sales management in securing and accurately applying service prices.
- Secure credit information from clients and other legal documentation.
- Ensured adherence to sales plans outlined by management and maintained reports accurately.
- Contacted potential clients to schedule appointments and discuss service offerings.
- Maintained a high call volume to ensure consistent income for the company.
- Reviewed customer identification submissions to verify authenticity and compliance.
- Engaged with customers urgently with solutions to the problems they faced while accessing our services.
- Completed daily tasks associated with verifying customer identity (ex. closing tickets, reporting on details, supporting other team members)
- Built strong relationships with customers by adhering to company communication procedures, guidelines, and policies.
- Provided accurate and complete information by using the standard communication methods. Worked with customer experience manager to ensure proper service to customers is being delivered.
- Escalated customer complaints to team lead and ensured timely resolution of issues.
Education
Artisan - Cookery and Bakery
Amboseli Institute of Hospitality and Technology
ThikaDiploma - International Hospitality Management
Nairobi Institute of Business Studies
RuiruKenya Certificate of Primary Education - undefined
Jacaranda Primary School
RuiruKenya Certificate of Secondary Education - undefined
Blessed Mugutha Secondary School
RuiruSkills
Menu development
Meal preparation
Food quality
Food safety and sanitation
Cost control
Kitchen management
Purchasing
Equipment maintenance
Workflow optimization
Time management
Staff coordination
Team collaboration
Timeline
Chef
Bean Plant Coffee and More Limited
01.2024 - 12.2025
Operations Manager
Boma Nyumbani Restaurants and Bars
07.2020 - 11.2023
Sous Chef
Boma Nyumbani Restaurants and Bars
07.2020 - 11.2023
Maintenance Admin
Fly Automotive (Subsidiary of Fly Easy)
04.2019 - 03.2020
Travel Agent
Fly Travel (Subsidiary of Fly Easy)
04.2019 - 03.2020
Sales Agent and Customer care representative
Berry Creatives
01.2017 - 02.2019
Kenya Certificate of Secondary Education - undefined
Blessed Mugutha Secondary School
Kenya Certificate of Primary Education - undefined
Jacaranda Primary School
Diploma - International Hospitality Management
Nairobi Institute of Business Studies
Artisan - Cookery and Bakery
Amboseli Institute of Hospitality and Technology