When not working, I take part in differentkinds of exercise such as, weight lifting, cycling and swimming I havea passion for languages and I am currently studying Italian I also volunteer with the hearing impairedcommunity to promote Deaf awareness and Kenyan sign language
Ian Gitahi
In-flight Attendant
Summary
- Professional flight attendant with 13 years expertise as a cabin crew on a fast-paced international airline. Customer focused and passionate about providing world-class service during all aspects of the flight. Proven leadership skill with attention to detail.
- Loyal, dependable and friendly. Seeking to advance my career by growing with the Kenya Airways family as an Assistant Flight Purser.
Overview
15
15
years of professional experience
8
8
Languages
Work History
In-flight Attendant
Kenya Airways Ltd
04.2011 - Current
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Maintained proper utilization of company property to avoid wastage and misuse.
Volunteer Interpreter
Liverpool VCT Care & Treatment Centre (Deaf)
01.2009 - 12.2010
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
- Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
- Enhanced communication between Deaf clients and English speakers by providing accurate translations in real-time conversations.
- Organized in the implementation of services to clients to know their status as individuals and as couples.
Education
Cabin Crew Attestation
CA Crew Academy CY- Cyprus
04.2024
Fahari Innovation Hub
Pride Center - Kenya Airways Ltd
Nairobi, Kenya07.2023
Bachelor of Science - Hospitality And Tourism Management (Tourism)
Kenyatta University
Nairobi, Kenya07.2022
Certification in Airline Cabin Crew
Pride Center - Kenya Airways Ltd
Nairobi, Kenya10.2010
Candidate For ICDL (Packages)
Multimedia University College of Kenya
Nairobi, Kenya10.2010
Certification in Basic & Interpretation Course's
University of Nairobi & Kenya Sign Language
Nairobi, Kenya07.2009
Diploma in French Course's DELF A1 & A2
Alliance Française De Nairobi
07.2009
Kenya Certificate of Secondary Education
Arch-Bishop Ndingi Secondary School
12.2007
Kenya Certificate of Primary Education
Nairobi Primary School
12.2003
Skills
Professional Appearance
Problem-Solving
Attention to Detail
Task Prioritization
Reliability
Detail Oriented
Professionalism
Adaptability and Flexibility
Decision-Making
Additional Information
Kenya Airways Ltd
Volunteer
- Assisted deaf passengers through interpretation both on board and ground.
- Innovation Hub - Inflight project to enhance business class meal orders with passenger seat bookings in-advance.
- Drafted a hearing impaired article to be used by instructors for Passengers with Disability Training (PWD).
- Operated flights on days off when called upon.
- Mentored graduating cabin crew students at Pride Centre through talk forums.
- BLAZE BYOB Audience Judge.
Kenya Sign Language Interpreters Association (KSLIA)
Volunteer
- Promoted the development and use of Kenyan Sign Language in the Constitution of Kenya.
- Promoted Sign Language Interpretation on TV during prime time news in Kenya.
- Selected candidates to interpret on hearing impaired persons special events.
Interests
Timeline
In-flight Attendant
Kenya Airways Ltd
04.2011 - Current
Volunteer Interpreter
Liverpool VCT Care & Treatment Centre (Deaf)
01.2009 - 12.2010
Cabin Crew Attestation
CA Crew Academy CY- Cyprus
Fahari Innovation Hub
Pride Center - Kenya Airways Ltd
Bachelor of Science - Hospitality And Tourism Management (Tourism)
Kenyatta University
Certification in Airline Cabin Crew
Pride Center - Kenya Airways Ltd
Candidate For ICDL (Packages)
Multimedia University College of Kenya
Certification in Basic & Interpretation Course's
University of Nairobi & Kenya Sign Language
Diploma in French Course's DELF A1 & A2
Alliance Française De Nairobi
Kenya Certificate of Secondary Education
Arch-Bishop Ndingi Secondary School
Kenya Certificate of Primary Education
Nairobi Primary School
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