Ruth Munene
Quality Analyst
Nairobi
Summary
A Quality professional with in-depth expertise in quality analysis, known for driving impactful improvements. Proven ability to implement effective quality control processes and enhance operational efficiency. Highly collaborative and adaptable, committed to achieving results and ensuring team success.
Outside of work, indulging in reading a variety of genres, and experimenting in the kitchen with new recipes.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Quality Analyst
SAMASOURCE KENYA LTD
Nairobi, Nairobi Province
03.2021 - 10.2024
- Ensured individual team targets and deadlines were met which in turn achieved timely project completions and improved overall productivity above 100%
- Generated and presented comprehensive quality metric reports to senior management, facilitating measurable process improvements and enhanced operational efficiency
- Leveraged advanced data analysis techniques to uncover and address process inefficiencies, driving operational efficiency and enhancing overall productivity
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
Content Researcher
SAMASOURCE KENYA LTD
Nairobi, Nairobi Province
10.2017 - 02.2021
- Conducted extensive primary and secondary research on over 1,000 data entries to identify key customer needs and behaviors, leading to informed strategies that enhanced service delivery by 30%
- Synthesized data from multiple sources into detailed market research reports, enabling top-level decision-makers to make informed, strategic business decisions that drove measurable results
- Tracked and analyzed key metrics, developing spreadsheets and data models that improved data accuracy by 20% and streamlined reporting processes, reducing completion time by 10%
Data Entrant
NANGKIS SACCO
Ngong, Kajiado District
12.2015 - 09.2017
- Prepared and issued over 100 vehicle permits, improving operational efficiency and ensuring seamless processes for vehicle owners by 30%.
- Cleared a backlog of over 500 undigitized vehicle receipts within two weeks, improving data accessibility and ensuring timely processing for ongoing operations.
- Scanned documents and saved in database to keep records of essential organizational information.
- Scanned and digitized over 1,000 receipts , accurately storing them in the database to maintain up-to-date records of essential organizational information, reducing retrieval time by 50%
Education
Bachelor of Science - Computer Science
Makerere University
Kampala 01.2015 - 01.2025
Skills
- Information Research
- Quality Control
- Data Management
- Project Management
- Feedback and evaluation
- Customer Service
- Tableau
- Google Sheets
- Slack
- Google Slides
- Google Docs
- Google Calendar
- Google Mail
- Microsoft Excel
- Microsoft Powerpoint
Taskexpertise
- Information Research
- Quality Control
- Data Management
- Project Management
- Feedback and evaluation
- Customer Service
Workgap - Description
Worked on various short-term jobs through referrals, including two months as a cyber attendant, one month as a freelance web specialist, and the remainder of the time focused on poultry farming.
Proficiencyintools
- Tableau
- Google Sheets
- Slack
- Google Slides
- Google Docs
- Google Calendar
- Google Mail
- Microsoft Excel
- Microsoft Powerpoint
Timeline
Quality Analyst
SAMASOURCE KENYA LTD
03.2021 - 10.2024
Content Researcher
SAMASOURCE KENYA LTD
10.2017 - 02.2021
Data Entrant
NANGKIS SACCO
12.2015 - 09.2017
Bachelor of Science - Computer Science
Makerere University
01.2015 - 01.2025
Similar Profiles
Cosmas MogereCosmas Mogere
Quality Data Analyst at Samasource Kenya EPZQuality Data Analyst at Samasource Kenya EPZ
Salma Nasimiyu JumaSalma Nasimiyu Juma
Team Leader at SamasourceTeam Leader at Samasource
CHRISTINE OKATCHCHRISTINE OKATCH
CONTRACTOR at CLOUDFACTORY KENYA LIMITEDCONTRACTOR at CLOUDFACTORY KENYA LIMITED