Hyline Kerubo
Mombasa
Summary
Customs Administration student pursuing a course leading to award of Diploma in the same on part-time basis. Presentable Shop Attendant with strong background in mobile money transactions and mobile/electronics retail setting. Experienced at answering customer questions, restocking items and using cash register to process sales with great history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers,trustable and usually demonstrate integrity in handling my duties.
Currently looking for an opportunity to kick-start my career in logistics and gain the needed experience.
Overview
8
8
years of professional experience
Work History
Documentation Assistant
Ocean Star General Agents
Mombasa, Kenya
09.2023 - 03.2024
- Reviewed customer inquiries and provided detailed documentation to assist with resolution of issues.
- Assisted in the coordination of import shipments, including documentation and customs clearance.
- Performed data entry to accurately record all incoming shipment information.
- Followed up and maintained accurate records of manifest and invoices.
- Responded promptly to customer inquiries regarding import services and products.
- File opening upon receipt of pre-alerts
- Handled shipment coordination for products beginning in country of origin and ending at final destination.
- Updated clients on clearance status both on call and through email.
Mpesa Agent/Shop Attendant
Mobilewise Limited
Likoni,Mombasa
01.2016 - 08.2023
- Restocking shop items and organized shelves.
- Welcoming customers and offering assistance by asking open-ended questions relating to various items
- Setting up and maintaining store displays.
- Stock taking and keeping records of various items in the shop
- Assisting customers with decision-making process by sharing benefits and advantages of various options.
- Attaching price tags or stickers.
- Maintaining Mpesa float
- Processing special orders from customers and notifying customers on arrival of the orders
- Performing daily checklists for smooth shop operations.
- In-charge of Mpesa and PDQ transactions
- Ensuring the shop is well cleaned before operations begin and customers allowed in
Education
Some College (No Degree) - Diploma in Customs Administration
Kenya School of Revenue Authority
Mombasa12-2024
KCSE, C (PLAIN)
Riosiri Secondary School
Kisii12.2014
Skills
- Lead generation
- Negotiation
- Networking
- People skills
- Post-sales support
- Problem resolution
- Documentation
- Prospecting skills
- Resolving customer issues
- Restocking
- Teamwork
- Adaptability
- Interpersonal skills
- Work ethic
- Problem-solving
References
- Mr. Shadrack Mwandikwa, Campus Administrator, KESRA, 0795033618
- Mr. Beatrice Wamboi, Shop Manager, Mobiwise Limited 0706922919, b.wamboi@gmail.com
Timeline
Documentation Assistant
Ocean Star General Agents
09.2023 - 03.2024
Mpesa Agent/Shop Attendant
Mobilewise Limited
01.2016 - 08.2023
Some College (No Degree) - Diploma in Customs Administration
Kenya School of Revenue Authority
KCSE, C (PLAIN)
Riosiri Secondary School
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