Hyder Darani
ICT Officer
Summary
Astute ICT Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Effective in planning, installing, updating, configuring
and optimizing the ICT infrastructure to consistently achieve high availability and performance.
Overview
14
14
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Project Management Entrepreneur
Hyder Consulting
Nairobi
01.2021 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Administered Internet Infrastructure for BethSamuel estates
- Determined areas in need of improvement and devised targeted corrective actions to ensure 99% uptime for BethSamuel Estate.
- Built business to 70 tenants by implementing scalable network infrastructure and building customer relationships.
ICT Assistant
Comarco Supply Base (EPZ) LTD
Mombasa
04.2019 - 09.2020
- Worked well in a team setting ensuring maximum uptime of Servers, ERP, CCTV, networks and all services to all users and stakeholders.
- Led technical upgrade projects for clients; Installed 50 desktop and laptop computers during a company-wide Windows 10 upgrade
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation; Became a trusted resource through high level problem solving skills.
- Managed life cycle replacement of hardware and software.
IT Manager
Specialized Vessel Services Ltd (SVS)
Mombasa
07.2012 - 10.2013
- Oversaw IT department operations, Offshore fleet of Vessels and training.
- Developed ICT policies in cooperation with business support services department and in accordance with ISO 9001 and 45001 quality, health and safety standards
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
IT Officer
Nairobi 2010 Local Organizing Committee
Nairobi
01.2010 - 09.2010
- Coordinated IT operations activities to deliver smooth flow during the Safaricom African Youth Athletics Championships held at Nyayo Stadium.
- Handled all user support issues in a high-volume sporting event.
- Commended by secretariat for exemplary troubleshooting skills and excellent customer service.
- Oversaw daily performance of internet systems and immediately responded to technical issues to keep network up and running.
Education
Bachelor of Science - Business Information Technology
The University of Greenwich
London, UK 06.2009 - 2010.07
Certificate of Learning - Project Management in Entrepreneurship
Project Management Institute
07.2020 - 2020.12
Certificate - Google IT Support
Google
Online - Coursera.org 10.2020 - 2021.03
Professional Certificate - Back-End Developer Professional
Meta
Online - Coursera.org 12.2023 - Current
Skills
Analytical and Critical Thinking
undefinedWebsites
Certification
Microsoft® Certified Solution Expert - Productivity
Affiliations
- LinkedIn Learning
- Toastmasters International
- Project Management Institute
Awards
Competent Leader award by Toastmasters International
References
- Tony Kibwana, Kenya Ports Authority, Head of Security, +254 722 806154, tkibwana@kpa.co.ke
- Joe Noordin, WPS IT Division, ICT Consultant, +254 728 283034, jnoor@wps.co.ke
- Mohamed Abdulkadir Hemed, Seabulk Shipping Company Limited, ICT Manager, +254 728 283034, mohamed@s-seabulk.com
Timeline
Professional Certificate - Back-End Developer Professional
Meta
12.2023 - Current
Project Management Entrepreneur
Hyder Consulting
01.2021 - Current
Certificate - Google IT Support
Google
10.2020 - 2021.03
Certificate of Learning - Project Management in Entrepreneurship
Project Management Institute
07.2020 - 2020.12
ICT Assistant
Comarco Supply Base (EPZ) LTD
04.2019 - 09.2020
Microsoft® Certified Solution Expert - Productivity
06-2016
Microsoft® Certified Technology Specialist: Office 365, Administration
12-2013
Microsoft® Certified Solutions Expert: Messaging
12-2013
Microsoft Certified Professional
11-2013
IT Manager
Specialized Vessel Services Ltd (SVS)
07.2012 - 10.2013
IT Officer
Nairobi 2010 Local Organizing Committee
01.2010 - 09.2010
Bachelor of Science - Business Information Technology
The University of Greenwich
06.2009 - 2010.07
Cisco Certified Network Associate (CCNA)
11-2008
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