Huldah Kwamboka Bogonko
Nairobi,Kenya
Summary
Results-oriented leader with expertise in team management and operational efficiency. Streamlines processes to enhance customer satisfaction and drive productivity. Balances administrative responsibilities effectively in fast-paced environments, supporting business objectives and fostering a positive service culture.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
JOBSTOG PROPERTY AGENCIES
Nairobi, Kenya
01.2019 - Current
- Supervised and coordinated staff to ensure smooth daily operations and maintain high service standards
- Coordinated daily operations to streamline workflow and enhance efficiency
- Implement effective staff training programs to improve team productivity and service quality
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed and maintained customer relationships to increase client satisfaction and loyalty
- Handled customer relationship management to address inquiries and resolve issues effectively
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with senior management to develop and execute business strategies
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
GENERAL SALES REP
JODEPH GENERAL
Nairobi, Kenya
01.2018 - 12.2018
- Developed and maintained client base by identifying customer needs and providing tailored product recommendations, resulting in increased customer loyalty
- Conducted market research on competitor activities and industry trends to inform and refine sales strategies, driving more effective outreach
- Provided detailed product information and demonstrations to customers, enhancing their purchase confidence and satisfaction
- Assisted customers by providing personalized product recommendations and resolving inquiries to enhance their purchasing experience
- Assisted customers with personalized product recommendations and resolved inquiries, improving overall customer satisfaction and purchasing experience
- Monitored and managed inventory levels to prevent stock shortages and minimize excess inventory, ensuring optimal product availability
- Prepared and maintained accurate daily financial reports to track sales performance and support business decision-making
MANAGER
AFRICAN GEM BEAUTY PARLOUR
Nairobi, Kenya
02.2017 - 12.2017
- Cultivated strong customer relationships, resulting in increased client satisfaction and loyalty
- Coordinated daily operational activities to streamline workflow and improve efficiency
- Led conflict resolution and staff motivation initiatives to maintain a productive and positive work environment
- Managed customer relationship processes, addressing inquiries and resolving issues to improve client experience
- Facilitated conflict resolution and motivated staff to foster a productive, positive work environment
- Handled customer relationship management to address inquiries and resolve issues effectively
Education
Diploma in Teaching and Assessing Learning -
VERA BEAUTY AND FASHION COLLEGE
NairobiDiploma in Beauty Therapy -
VERA BEAUTY AND FASHION COLLEGE
NairobiKenya Certificate of Secondary Education -
MWEIGA ADVENTIST SECONDARY SCHOOL
KenyaKenya Certificate of Primary Education -
PREMIER ACADEMY SCHOOL
KenyaSkills
- Sales strategy
- CRM
- Operational coordination
- Financial reporting
- Team leadership
- Staff Training
- Problem-solving expertise
- Analytical skills
- Time management
- Customer Service
- Communication expertise
- Networking
- Multitasking
- Conflict resolution
- Effective communication
- Problem solving
- Employee motivation
- Team motivation techniques
- Coaching and mentoring
- Employee supervision
- Staff development
- Decision-making
Certification
- Journalism Club, 11/01/16, Participated in high school journalism club as a political Analysis from January 2013 to November 2016
- Hair Raising Conference, 07/01/19
Hobbies and Interests
- Hiking
- Reading
- Volunteering
- Adventure
- Connecting with Nature
References
- James Bogonko, Jobstog Property Agencies, Nairobi, +254722888683, jobstogpropertyagency@gmail.com
- Winnie Wambwire, African Gem Beauty Parlour, Nairobi, +254720043043
Languages
- Kiswahili
- English
- Kiswahili
Languages
English, Swahili
First Language
Timeline
ASSISTANT MANAGER
JOBSTOG PROPERTY AGENCIES
01.2019 - Current
GENERAL SALES REP
JODEPH GENERAL
01.2018 - 12.2018
MANAGER
AFRICAN GEM BEAUTY PARLOUR
02.2017 - 12.2017
Diploma in Teaching and Assessing Learning -
VERA BEAUTY AND FASHION COLLEGE
Diploma in Beauty Therapy -
VERA BEAUTY AND FASHION COLLEGE
Kenya Certificate of Secondary Education -
MWEIGA ADVENTIST SECONDARY SCHOOL
Kenya Certificate of Primary Education -
PREMIER ACADEMY SCHOOL