Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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HORSEMAN AGUSIOMA MADOME

Nairobi,Kenya

Summary

Friendly and efficient professional with cumulative experience of three years in a financial institution devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales and banking operations to increase revenue while addressing diverse client issues

Overview

7
7
years of professional experience

Work History

Customer Service Officer

Equity Bank (Kenya) Ltd
Nairobi , Kenya
07.2022 - 06.2023
  • Marketed bank products to clients
  • Resolved customer disputes and /or complaints
  • Conducted floor management and ensured timely service was offered to client
  • Printed and issued payment cards to clients (Visa and MasterCard)
  • Engaged corporate clients at their premises through field visits to ensure more convenient service
  • Applied and issued cheque books to clients
  • Printed and certified clients' statements
  • Received and acted on Outside correspondence
  • On-boarded clients to online banking platforms and trained them on usage
  • Maintained accurate records of customer interactions and transactions.

Relationship Officer- Operations (Back Office)

Equity Bank (K) Ltd
Nairobi , Kenya
01.2021 - 07.2022
  • Executed funds transfer instructions from clients(SWIFT, EFT AND RTGS)
  • Carried out deposits and withdrawal of funds as per client instructions
  • Conducted currency conversions for clients (Treasury conversions)
  • Processed both inward and outward cheques (Clearing)
  • Assisted customers in opening new accounts and resolving any queries or issues they had.

Attaché at the Accounts department

Vihiga County Assembly
Vihiga, Kenya
07.2019 - 09.2019
  • Filled out the cash book
  • Prepared and filled out payment schedules
  • Deposited payment cheques at the bank
  • Prepared responses to audit queries

Relationship Officer Digital

Equity Bank (K) Ltd
Mbale , Kenya
04.2016 - 08.2016
  • On-boarded customers on the Equitel mobile banking platform
  • Opened new accounts for clients
  • Registered new clients on online banking
  • Guided clients on how to effectively use the bank products

Education

Bachelor of Science - Economics and Statistics

Kisii University
Kisii
09-2021

Kenya Certificate of Secondary Education -

Nyang'ori High School
Kisumu
11-2015

Skills

  • Relationship management
  • ICT competence
  • Customer service
  • Payment processing
  • Client onboarding
  • Record management
  • Effective communication

References

  • MRS. ANN NYAMBURA KUHUNYA, OPERATIONS MANAGER, EQUITY BANK (K) LTD, Mombasa Road Branch, Nairobi, Nairobi, ann.kuhunya@equitybank.co.ke, 0721 812 583
  • MS. RISPAH GIKANDI, CUSTOMER SERVICE SUPERVISOR,EQUITY BANK (K) LTD, Mombasa Road Branch, Nairobi, rispah.gikandi@equitybank.co.ke,0713 812 517
  • MR. OSCAR JAGONA MIYINZI, PRINCIPAL FINANCE OFFICER, VIHIGA COUNTY ASSEMBLY, P.O BOX 344, MARAGOLI, Vihiga, 50300, 0720 806 615

Languages

  • English
  • Swahili

Timeline

Customer Service Officer

Equity Bank (Kenya) Ltd
07.2022 - 06.2023

Relationship Officer- Operations (Back Office)

Equity Bank (K) Ltd
01.2021 - 07.2022

Attaché at the Accounts department

Vihiga County Assembly
07.2019 - 09.2019

Relationship Officer Digital

Equity Bank (K) Ltd
04.2016 - 08.2016

Bachelor of Science - Economics and Statistics

Kisii University

Kenya Certificate of Secondary Education -

Nyang'ori High School

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