HOPE W. MBOTE
Manager
Nairobi
Summary
I am a hardworking and self-motivated person seeking to make a substantial contribution to a lively and dynamic team by applying professional skills in the support of corporate objectives. Ability to work individually, as well as part of a team in an operational environment, dealing with both real-time issues and complex projects. I am experienced in building and leading high-performance teams. Optimize cash flow and secure assets with proven strategies. Enhance management controls and decision-making by continuously improving structures and procedures to support my superiors.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Manager of Operations
Totality Insurance Agency
12.2023 - Current
- Oversee day-to-day operations, making sure that company and insurance laws are followed.
- Oversee policy renewals, handle claims, and offer individualized client counseling.
- Oversee and guide a group of people to increase productivity, sales, and client interaction.
- To improve offerings, establish and preserve strategic alliances with insurance companies.
- Put in place an improved policy tracking system that will decrease errors and increase workflow effectiveness.
- Assure correct documentation, license compliance, and legal requirements are met.
- Examine market trends to find new business prospects to propel the company's expansion.
- Ensure smooth service delivery, settle client disputes and improve stakeholder communication.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Finance and Accounts Officer
Nairobi Autodrive
01.2022 - Current
- Liaise with accountant to prepare and collect requested data and reports
- Prepare monthly statements and reports delivering timely information to appropriate stakeholders
- Code, process and pay supplier invoices and expense claims to comply with monthly processing deadlines
- Present financial findings to management to identify inefficiencies and improvement opportunities
- Bring in new business with effective prospecting and networking abilities
- Maintain accurate records of all transactions, ensuring compliance with accounting standards and regulations.
Construction Assistant Site Supervisor
Freelance Construction
05.2020 - 12.2022
- Estimated materials or/and worker requirements to complete jobs
- Planned procedures by determining construction requirements based on blueprints and specifications
- Budgeted projects accurately by considering expected material needs and workers required for each task
- Met challenging production schedules with strong attention to site conditions, team operations and project demands
- Updated records with personnel and production data
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Played an instrumental role in maintaining a positive work environment by mediating conflicts among team members and fostering open communication channels.
Support Staff Member
Ministry of Education, Music and Drama department
12.2014 - 04.2020
- Organized and updated file systems, keeping records easily retrievable
- Coordinated logistics for successful conferences, meetings and special events
- Promoted productivity by handling schedules and correspondence
- Located needed information for different topics by conducting physical or digital searches
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
Education
Bachelor of Arts - Major in Economics, Minor in Psychology
09-2022
- Degree Awarded with Second Class Honors (Upper Division)
- 3.407 GPA
Kenya Certificate of Secondary Education -
01-2014
GPA: B+
- Member of Music and Drama Club, 2011 to 2014
- School Dormitory Captain, Student Council
Kenya Certificate of Primary education -
01-2010
- Being the school head girl with great leadership skills, I was awarded a leadership sponsorship by wings to fly, Equity Bank program.
- GPA: 373 marks
- School Head Girl, Student Council
Skills
Budget planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager of Operations - Totality Insurance Agency
12.2023 - Current
Finance and Accounts Officer - Nairobi Autodrive
01.2022 - Current
Construction Assistant Site Supervisor - Freelance Construction
05.2020 - 12.2022
Support Staff Member - Ministry of Education, Music and Drama department
12.2014 - 04.2020
The University of Nairobi - Bachelor of Arts, Major in Economics, Minor in Psychology
St. Catherine Girls' High School - Kenya Certificate of Secondary Education,
Statehouse Primary School - Kenya Certificate of Primary education,
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