HOPE W. MBOTE
Manager
Nairobi
Summary
I am a hardworking and self-motivated person seeking to make a substantial contribution to a lively and dynamic team by applying professional skills in the support of corporate objectives. Ability to work individually, as well as part of a team in an operational environment, dealing with both real-time issues and complex projects. I am experienced in building and leading high-performance teams. Optimize cash flow and secure assets with proven strategies. Enhance management controls and decision-making by continuously improving structures and procedures to support my superiors.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Manager of Operations
Totality Insurance Agency
12.2023 - Current
- Oversee day-to-day operations, making sure that company and insurance laws are followed.
- Oversee policy renewals, handle claims, and offer individualized client counseling.
- Oversee and guide a group of people to increase productivity, sales, and client interaction.
- To improve offerings, establish and preserve strategic alliances with insurance companies.
- Put in place an improved policy tracking system that will decrease errors and increase workflow effectiveness.
- Assure correct documentation, license compliance, and legal requirements are met.
- Examine market trends to find new business prospects to propel the company's expansion.
- Ensure smooth service delivery, settle client disputes and improve stakeholder communication.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Finance and Accounts Officer
Nairobi Autodrive
01.2022 - Current
- Liaise with accountant to prepare and collect requested data and reports
- Prepare monthly statements and reports delivering timely information to appropriate stakeholders
- Code, process and pay supplier invoices and expense claims to comply with monthly processing deadlines
- Present financial findings to management to identify inefficiencies and improvement opportunities
- Bring in new business with effective prospecting and networking abilities
- Maintain accurate records of all transactions, ensuring compliance with accounting standards and regulations.
Construction Assistant Site Supervisor
Freelance Construction
05.2020 - 12.2022
- Estimated materials or/and worker requirements to complete jobs
- Planned procedures by determining construction requirements based on blueprints and specifications
- Budgeted projects accurately by considering expected material needs and workers required for each task
- Met challenging production schedules with strong attention to site conditions, team operations and project demands
- Updated records with personnel and production data
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Played an instrumental role in maintaining a positive work environment by mediating conflicts among team members and fostering open communication channels.
Support Staff Member
Ministry of Education, Music and Drama department
12.2014 - 04.2020
- Organized and updated file systems, keeping records easily retrievable
- Coordinated logistics for successful conferences, meetings and special events
- Promoted productivity by handling schedules and correspondence
- Located needed information for different topics by conducting physical or digital searches
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
Education
Bachelor of Arts - Major in Economics, Minor in Psychology
09-2022
- Degree Awarded with Second Class Honors (Upper Division)
- 3.407 GPA
Kenya Certificate of Secondary Education -
01-2014
GPA: B+
- Member of Music and Drama Club, 2011 to 2014
- School Dormitory Captain, Student Council
Kenya Certificate of Primary education -
01-2010
- Being the school head girl with great leadership skills, I was awarded a leadership sponsorship by wings to fly, Equity Bank program.
- GPA: 373 marks
- School Head Girl, Student Council
Skills
Budget planning
Risk management
Design, conduct and interpret research and statistical analysis
Public presentation and pitching
Product negotiation
Analytical and problem solving
Teamwork
Self management
Logistics management
Quality assurance
Problem-solving
Skilled Driver
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager of Operations - Totality Insurance Agency
12.2023 - Current
Finance and Accounts Officer - Nairobi Autodrive
01.2022 - Current
Construction Assistant Site Supervisor - Freelance Construction
05.2020 - 12.2022
Support Staff Member - Ministry of Education, Music and Drama department
12.2014 - 04.2020
The University of Nairobi - Bachelor of Arts, Major in Economics, Minor in Psychology
St. Catherine Girls' High School - Kenya Certificate of Secondary Education,
Statehouse Primary School - Kenya Certificate of Primary education,