Summary
Work History
Education
Skills
Accomplishments
Timeline
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Hillary Towett

Hillary Towett

Business Manager
KAPSABET ,Kapsabet

Summary

Accomplished Branch Manager at Naivas Ltd, adept in financial services and fostering strong team dynamics. Spearheaded initiatives that significantly enhanced customer satisfaction and branch profitability, leveraging skills in employee development and relationship management. Successfully implemented cost-saving strategies, achieving targets and driving revenue growth without exceeding a numerical percentage.

Work History

Branch Manager

Naivas Ltd
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.

Assistant Branch Manager

NAIVAS LTD
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Stock Controller

Naivas Supermarket
  • Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
  • Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
  • Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
  • Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
  • Developed optimal replenishment strategies based on historical sales trends and anticipated demand fluctuations due to seasonal factors or promotional activities.
  • Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
  • Managed the implementation of a new inventory management system, resulting in more accurate tracking and forecasting capabilities.
  • Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.

Stock Coordinator

Naivas Supermarket
  • Expedited order fulfillment by coordinating with sales teams to prioritize high-priority shipments.
  • Minimized product damage through careful handling and adherence to appropriate storage conditions.
  • Enhanced employee productivity, providing comprehensive training on proper stock handling procedures and safety protocols.
  • Increased stock accuracy by conducting regular inventory audits and updating records accordingly.
  • Facilitated timely restocking of shelves, resulting in higher customer satisfaction levels due to consistent product availability.
  • Reduced stock discrepancies with meticulous record-keeping and frequent communication with suppliers and buyers.
  • Managed returns processing efficiently, inspecting returned items for quality control purposes before reintegrating them into inventory or initiating disposal procedures as needed.
  • Optimized warehouse space utilization, employing strategic shelving placement and consolidation of similar items.

Education

Diploma - Business Management

Moi University
Eldoret
12.2011

Skills

Documentation

Accomplishments

  • Grew new accounts number% in only timeframe.
  • Improved loan production by Number% in a span of Number years.
  • Increased monthly revenue number% through implementation of strategic initiatives.

Timeline

Branch Manager

Naivas Ltd

Assistant Branch Manager

NAIVAS LTD

Stock Controller

Naivas Supermarket

Stock Coordinator

Naivas Supermarket

Diploma - Business Management

Moi University

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Hillary TowettBusiness Manager