HILLARY OTIENO OBONDI
NAIROBI
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. To bring knowledge, energy, all abilities, and experience to contribute to translating opportunities into results through efficient, effective, and rational avenues for an organization, and to promote career advancement. To exercise excellence in my service delivery and run the extra mile to ensure the objectives of the organisation are met.
Overview
6
6
years of professional experience
Work History
Program Coordinator
FOOD FOR EDUCATION FOUNDATION
Nairobi
08.2024 - 04.2025
- Collaborated with other departments within the organisation to coordinate efforts that support overall organisational objectives.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Served as a liaison between external organisation and partners involved in delivering programming services.
- Prepared reports and data records to track program performance and outcomes.
- Supported the Area Lead in coordinating regional operations and program implementation.
- Oversaw logistical planning for school activation, ensuring efficiency and accuracy.
ICT Professional
LIGATECH COMPUTER TRAINING CENTRE
Nairobi
09.2023 - 08.2024
- Computer Trainer
- Cyber Services
- Printing, Photocopy, Lamination etc
- Online Services
Intern
Commonwealth College of Medical and Related Studies
Kisumu
03.2021 - 05.2021
- Computer repairs, servicing and maintenance
- Network administration, configuration and maintenance
- ICT End User Support
- Computer programming
- Use of Microsoft Office Suite
- Maintained records of repairs and fixes for future reference.
- Performed troubleshooting to diagnose and resolve problems.
- Installed and configured new computer hardware, software and network systems.
- Maintained positive working relationship with fellow staff and management.
- Maintained and troubleshot existing ICT equipment, networks and systems.
- Oversaw daily performance of computer systems.
- Evaluated software or hardware to recommend improvements or upgrades.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Provided technical support onsite and remotely to users with varying levels of IT knowledge.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Intern
The University of Nairobi (UoN)
Kisumu
09.2019 - 11.2019
- ICT equipment Hardware Maintenance and Repair.
- Maintained records of repairs and fixes for future reference.
- Performed troubleshooting to diagnose and resolve problems.
- Managed user accounts, permissions, access rights and security protocols in accordance with company policy.
- Implemented security measures to protect data from unauthorized access.
- Monitored performance of systems to identify any issues or anomalies for resolution.
- Installed and configured new computer hardware, software, printers, scanners and network systems.
- Maintained positive working relationship with fellow staff and management.
- Maintained and troubleshot existing ICT equipment, networks and systems.
- Oversaw daily performance of computer systems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Provided technical support onsite and remotely to users with varying levels of IT knowledge.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Education
Diploma - Information and Communication Technology (ICT)
The Kisumu National Polytechnic
Kisumu, Kenya11.2022
Kenya Certificate of Secondary Education - Secondary Education
Koderobara Boys High School
Rongo, Kenya11.2017
Kenya Certificate of Primary Education - Primary Education
Eluhobe Primary School
Maseno, Kenya11.2013
Skills
- Excellent in communication and networking skills
- Ability to work independently and think inventively
- Team player with excellent work ethics
- Data analysis
- Technical support
- Customer service
- Team collaboration
- Equipment maintenance
- Attention to detail
- Time management
- Network management
- Reliability
- Data management
References
- Mr. Victor Okoth Ligala, Accountant, Edon Consultants, 0716 295 453, v.ligala89@gmail.com
- Mrs. Anne Awino, Quality Assurance Officer, Commonwealth College, 0727 665 295, awinoane@gmail.com
Hobbies and Interests
- Singing
- Dancing
- Listening to Music
- Travelling
Training
- Commonwealth College of Medical and Related Studies, 03/01/21, 05/31/21, Software installation, Hardware customization, Computer Network configuration, Computer repairs, servicing and maintenance, Network administration, configuration and maintenance, ICT End User Support, Computer programming, Microsoft Office
- The University of Nairobi (UoN), Kisumu Campus, 09/01/19, 11/30/19, ICT equipment Hardware Maintenance and Repair, Software Installations and configurations, Website Content Management, Computer Network Systems, Local Area Network Connections, Network Connection troubleshooting
Area Of Experience
- ICT application, that include the following:
- Software installation and software upgrading.
- Installation of windows in a computer or a laptop.
- Computer repair and maintenance
- Microsoft office suite
- Computer Network configuration
- ICT End User Support
Skills And Competence
- Excellent in communication and networking skills
- Ability to work independently and think innovatively
- Fluent in both spoken and written English and Kiswahili
- Team player with excellent work ethics
Languages
English
First Language
Swahili
Advanced (C1)
C1
References
References available upon request.
Timeline
Program Coordinator
FOOD FOR EDUCATION FOUNDATION
08.2024 - 04.2025
ICT Professional
LIGATECH COMPUTER TRAINING CENTRE
09.2023 - 08.2024
Intern
Commonwealth College of Medical and Related Studies
03.2021 - 05.2021
Intern
The University of Nairobi (UoN)
09.2019 - 11.2019
Diploma - Information and Communication Technology (ICT)
The Kisumu National Polytechnic
Kenya Certificate of Secondary Education - Secondary Education
Koderobara Boys High School
Kenya Certificate of Primary Education - Primary Education
Eluhobe Primary School
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