HILLARY MUNALA
KIMILILI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
BRANCH MANAGER
FADHILI MICRO FINANCE LTD
MOMBASA, KENYA
01.2021 - Current
- My main responsibility here is to train, evaluate delegate and monitor all branch activities and of course ensuring all branch targeted goals are achieved i.e
- The budget .At this stage I am managing the second largest OLB in the whole institution of 22 branches with a lower PAR of 8% and still aiming to achieve more as time goes by through change of environment and also change of old to new similar task.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Created reports summarizing operational performance metrics for senior management review.
BUSINESS RELATED OFFICER
FADHILI MICRO FINANCE LTD
MOMBASA
01.2020 - 09.2020
- Responsible for creating the market for the company for products Recruitment of new groups and also new clients in the existing groups Right disbursement and collection of loans Thorough assessment of clients and their businesses Processing of loan forms at the right time, record keeping both etc
- At this stage it was a post coved period and almost all businesses were affected but I proved that I can comfortably achieve this and also help others achieve because I was during the right funding
- With all this efforts, hard work and the willingness to do the right thing and also pushing others to achieve I got promoted after one year to being a Branch manager stationed at Malindi branch.
Procurement
THE KENYAN JUDICIARY
NAIROBI
02.2019 - 01.2020
- DUTIES (INTERNSHIP) Advertisements and invitation of tenders of the Supreme Court Bids evaluation and searching for suitable tenders Stock taking and record verification Receiving and issuing of stock in the warehouse Receiving requisition forms Conducting markets survey for quoted items Prepare quotations Updating the DMR
- Developed and implemented procurement strategies and processes.
- Developed procurement budgets to reduce unnecessary expenditures.
- Maintained communication with vendors regarding component procurement.
- Coordinated with suppliers regarding materials procurement needs.
- Created reports on procurement activities for internal stakeholders.
- Maintained accurate records of procurement costs and expenditures.
- Documented procurement activities in accordance with company policies.
- Negotiated contracts with suppliers for material procurement needs.
Education
Diploma in Procurement - Procurement And Supply Chain Management
Emusire High School
Vihiga County11-2019
Supplies chain management -
The Eldoret National Polytechnic
11-2019
Skills
- Good communication skills
- Training and developments
- Leadership
- Team building
- Integrity and transparency
- QuickBooks experience
- Excels in team leadership
- Expert in risk management
- Customer Service
- Coaching and Mentoring
- Performance Reviews
- Process Improvement
- Relationship Building
- Branch Operations Management
- Operations Management
- Sales expertise
- Conflict Resolution
- Staff Training
- Team Player
- Risk Analysis
Languages
English
Advanced
C1
Timeline
BRANCH MANAGER
FADHILI MICRO FINANCE LTD
01.2021 - Current
BUSINESS RELATED OFFICER
FADHILI MICRO FINANCE LTD
01.2020 - 09.2020
Procurement
THE KENYAN JUDICIARY
02.2019 - 01.2020
Diploma in Procurement - Procurement And Supply Chain Management
Emusire High School
Supplies chain management -
The Eldoret National Polytechnic
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