HILLARY KIPLANGAT
Wasoko Ltd
Nairobi
10
years of professional experience
4
years of post-secondary education
Dynamic and results-oriented Sales Executive with over 4 years of experience in business development, customer relationship management, and account growth across the retail and financial sectors. Proven track record of achieving and exceeding sales targets through effective territory management, consultative selling, and CRM utilization. Skilled in identifying new market opportunities, nurturing client relationships, and delivering exceptional customer satisfaction.
Work History
Account Developer
4 Years 8 Months- Plan and execute daily sales routes to recruit new customers and assist existing ones in using the customer app.
- Grow sales volume and product mix by developing and expanding territory portfolios.
- Build strong customer relationships and enhance retention through proactive client engagement and CRM follow-ups.
- Drive revenue growth through cross-selling and upselling opportunities.
- Resolve customer concerns effectively, improving overall satisfaction and loyalty.
- Achieved consistent target attainment of 110–120% on monthly sales goals.
Sales & Marketing Officer
5 Months- Marketed Sacco products to potential and existing members, driving new member enrollment.
- Identified and developed new business opportunities through cold calling, email marketing, and direct engagement.
- Conducted presentations and training sessions for members on digital platforms and online services.
- Followed up with leads and ensured successful onboarding of new clients.
Accounts Intern
7 Months- Reconciled bank statements and maintained accurate cash book records.
- Managed petty cash transactions and processed vouchers.
- Assisted in loan appraisal and recovery processes.
- Prepared payroll data and supported monthly financial statement compilation.
Data Entry Clerk
2 Years 3 Months- Collected, cleaned, and entered program data into the CPIMS system.
- Conducted data analysis and generated reports for monitoring program outcomes.
- Supported the interpretation of findings to inform project improvement and decision-making.
Sales Assistant
6 Months- Sold products directly to customers and managed in-store operations.
- Prepared orders and coordinated field deliveries.
- Handled cash reconciliation and daily sales reports.
Education
Bachelor - Business Management (Finance and Banking)
Diploma - Business Management Option
Certificate - Management
Kenya Certificate of Secondary Education
Kenya Certificate of Primary Education
Skills
Sales & Business Development
Customer Relationship Management (CRM)
Account & Territory Management
Lead Generation & Prospecting
Negotiation & Closing Deals
Product Knowledge & Presentation
Route Planning & Market Expansion
Problem Solving & Customer Retention
Microsoft Office Suite (Excel
Word
PowerPoint)
Data Analysis & Reporting
Accomplishments
- Consistently exceeded sales targets by up to 20% at Wasoko Ltd.
- Recognized for exceptional customer service and problem-solving capabilities.
- Trained Sacco members on digital banking systems, improving adoption rates.
Timeline
Account Developer
Wasoko Ltd
02.2021 - 10.2025Read More
Sales & Marketing Officer
Imarisha Sacco Society Ltd
08.2020 - 01.2021Read More
Accounts Intern
Jiboreshe Sacco Society Ltd
05.2019 - 12.2019Read More
Data Entry Clerk
Live With Hope Centre (LWHC)
05.2016 - 08.2018Read More
Sales Assistant
Paksons Enterprises
10.2015 - 04.2016Read More
Moi University
Bachelor from Business Management (Finance and Banking)
04.2013 - 12.2015Read More
Kenya Institute of Management
Diploma from Business Management Option
01.2011 - 09.2012Read More
Kenya Institute of Management
Certificate from Management
Read More
Seretut Secondary School
Kenya Certificate of Secondary Education
Read More
Ainapkoi Primary School
Kenya Certificate of Primary Education
Read More