HILDA JEPCHIRCHIR KIPKORIR

Ø Install, configure, and maintain ICT equipment including computers, printers, and networking devices.

Ø Troubleshoot and resolve hardware, software, and network connectivity issues for staff.

Ø Support system and data backup procedures to ensure business continuity.

Ø Manage user accounts, email services, and access controls on enterprise systems.

Ø Monitor and maintain LAN/WAN infrastructure and internet connectivity.

Ø Install and update operating systems, software applications, and antivirus programs.

Ø Maintain ICT inventory records and asset tracking.

Ø Provide technical support during trainings, meetings, and official ICT-related events.

Ø Document ICT support activities and prepare user guides or manuals.

Ø Ensure compliance with ICT security policies, data protection, and confidentiality standards.

Ø Gain hands-on exposure to ICT systems supporting transport and road infrastructure projects.

• Greeted visitors and directed them to appropriate personnel, ensuring a welcoming environment.
• Managed multi-line phone system, efficiently routing calls and taking messages when necessary.
• Scheduled appointments and maintained calendar for staff, optimizing time management.
• Assisted in office organization by maintaining filing systems and managing office supplies inventory.

· Assisted in installation, configuration, and maintenance of computer hardware, software, and network systems.

· Provided technical support to staff by troubleshooting hardware, software, and connectivity issues.

· Participated in routine system backups, updates, and security checks to ensure data integrity and system reliability.

· Supported the ICT team in maintaining enterprise systems such as email, databases, and user accounts.

· Assisted in setting up and maintaining Local Area Networks (LAN), Wide Area Networks (WAN), and internet connections.

· Installed and updated antivirus software to safeguard systems against malware and cyber threats.

· Helped in documenting ICT processes, inventory, and support logs for reference and accountability.

· Participated in ICT projects including system upgrades, new technology deployment, and digitalization initiatives.

· Provided end-user training on basic ICT tools, applications, and security awareness.

· Assisted in maintaining printers, scanners, and other ICT-related equipment.

· Gained exposure to enterprise-level ICT infrastructure and policies in the energy sector.