HILDAH WAMBUI NDUNGU

• Oversee daily sales operations, ensuring efficient order processing, timely deliveries, and customer satisfaction.
• Manage procurement and sourcing activities to support sales demand, coordinating with prequalified suppliers to ensure quality and availability of goods.
• Oversee preparation and submission of complete payment documentation to the finance department for approval and supplier settlement.
• Maintain oversight of inventory levels, ensuring optimal stock availability to support sales targets and minimize stock-outs.
• Monitor and manage office assets and equipment to support uninterrupted sales and administrative operations.
• Handle and resolve supplier and customer queries professionally, strengthening long-term business relationships.
• Key Achievements:
• Negotiated favorable contracts with clients, balancing profitability with customer satisfaction for long-term success.
• Vendor management & cost saving by negotiating favorable contracts with suppliers without compromising quality; as well as maintaining a strong relationship with vendors ensuring timely delivery of goods and services consistently.
• Developed strong client relationships for increased customer loyalty and repeat business.
• Improved customer satisfaction through timely issue resolution and efficient coordination between sales, procurement, and finance teams.
• Designed and implemented Excel-based inventory and debt management tools, significantly improving accuracy, reporting, and follow-up on receivables.
• Risk management: Identify and mitigate supply chain risks, including potential stockouts and delivery delays ensuring continuous operations.

• Oversaw full-cycle procurement activities including LPO preparation, supplier engagement, and goods verification.
• Maintained effective stores operations with structured storage, labeling, and systematic stock rotation.
• Conducted monthly stock takes and reconciled physical vs system balances, producing detailed variance reports.
• Facilitated proper document management to support timely payments and compliance audits.
• Improved inventory controls resulting in more efficient redistribution across hotel departments.

• Worked well in a team setting, providing support and guidance.
• Successfully maintained 100% stock accuracy through regular cycle counts and reconciliations.
• Improved store layout to enhance accessibility and reduce item retrieval.
• Reduced stock losses by implementing tighter control measures and daily spot checks.
• Streamlined goods receiving and issuing processes.
• Maintained up-to-date inventory records, ensuring seamless internal audits.
• Supported timely restocking by proactively monitoring and reporting low inventory levels.

• Supported daily sales operations, attended to customer queries, and managed counter transactions.
• Prepared monthly sales summaries and assisted with invoice issuance and reconciliation.
• Managed stock movements and ensured proper records of dispatch and cash transactions.

Key Achievements:

• Increased daily sales through upselling and excellent customer service.
• Introduced efficient cash handling and deposit procedures, improving financial accountability.
• Managed approximately 30 incoming customer enquiry & calls