Hildah Aura
Kiambu
Summary
Experienced wine Sommelier prepared for this role with strong focus on team collaboration and achieving results. Expertise in wine selection, tasting, and pairing, with keen ability to adapt to changing needs. Adept at building relationships with clients and colleagues, ensuring reliable and consistent service.
Overview
10
10
years of professional experience
Work History
Sommelier
Silversea Cruise Line
07.2024 - Current
- Conducted comprehensive wine tastings to educate staff on product knowledge and service techniques.
- Developed and implemented wine pairing recommendations to enhance guest dining experiences.
- Led training sessions for junior sommeliers, fostering a collaborative learning environment.
- Analyzed customer feedback to refine wine programs, enhancing overall guest satisfaction.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Curated extensive wine list, ensuring diverse selections aligned with cuisine offerings.
Sommelier
Patina Maldives Fari Islands
12.2022 - 06.2024
- Oversee all restaurant operations and played a large role in the development of the menu and wine list.
- Manage and oversee all aspects of the restaurant wine and beverage program, inclusive of ordering, inventory, organization and cost management.
- Develop and execute wine and beverage training programs for all employees to improve their knowledge of wine testing and wine service.
- Managed inventory levels and implemented effective pricing strategies, resulting in a 5% increase in profit margins
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
- Coordinated wine selection and restocking for cellar with over 350 bottles.
Junior Sommelier
Constance Ephelia Resort Mahe Seychelles
01.2019 - 08.2022
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interests.
- Monitored conditions of wine cellar, keeping all bottles stored in appropriate temperatures.
- Increased wine sales by 10% through suggestive selling and personalized recommendations
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Commis Sommelier
Radisson Blu Hotel Deira Creek
01.2016 - 12.2018
- Achieved recognition by Wine Spectator's "Best of Award of Excellence" for our notable wine list.
- Coordinated specialty wine dinners showcasing new wines and pairings, with event satisfaction scores averaging 94% “excellent” or “outstanding.”
- Created wine lists, order wines and maintain and rotate wine stock.
Education
On-site training WSET level 3
Academivino Roma Italy WSET School
WSET level :1, WSET level :2
Hospitality Competence of East Africa
Skills
- Wine tasting expertise
- Wine service management
- Cellar management
- Wine tasting events
- Supplier relationship management
- Staff training and development
- Wine production process
Timeline
Sommelier
Silversea Cruise Line
07.2024 - Current
Sommelier
Patina Maldives Fari Islands
12.2022 - 06.2024
Junior Sommelier
Constance Ephelia Resort Mahe Seychelles
01.2019 - 08.2022
Commis Sommelier
Radisson Blu Hotel Deira Creek
01.2016 - 12.2018
WSET level :1, WSET level :2
Hospitality Competence of East Africa
On-site training WSET level 3
Academivino Roma Italy WSET School