HILDA NAWATE MWANZA
Nairobi, Nairobi Province,Nairobi
Summary
Highly motivated Professional with extensive customer service, considered knowledgeable leader and dedicated problem solver. Brings valuable expertise to forward companies objectives.
Overview
2025
2025
years of professional experience
13
13
years of post-secondary education
1
1
Certificate
Work History
Project Coordinator
SHOFCO
Nakuru, Nakuru District
4 2023 - Current
- Ensure prompt resolution of any conflict or obstacles encountered during the course of a project’s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Coordinating cross-functional team of 12 to achieve seamless collaboration in achieving project objectives.
- Maintaining long-term relationships with members by providing support, information and guidelines and recommending new opportunities.
- Participating in marketing events and promotions to build uptake of products.
- Acquire new business through maximizing every customer contact, focusing on general mass market and covering all products needs to meet personal targets.
- Maintaining accurate documentation of all projects, facilitating efficient audits and future reference.
- Submitting requests and budgets in SAP for all activities and manage use of department resources.
- Maintaining records on customer details sales visits and book calendars for visits.
- Attend team meetings virtually and in person to constantly check on the programs progress.
- Collaborating with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Oversee the projects within the department and ensure timely implementation of activities within the set times, work plans, budgets, sales, follow-ups, and quoting.
- Organizing trainings and refreshers for SHOFCO Women Empowerment Project facilitators on Entrepreneurship, IGA, Employability skills.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project's success.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Project Assistant
SHOFCO
Nairobi, Nairobi
10.2020 - 04.2023
- Developed strong working relationships with clients by providing exceptional customer service and meeting their needs during project delivery
- Reduced delays in decision making by promptly escalating issues to appropriate stakeholders for resolution
- Aided in continuous improvement efforts within the organization through participation in lessons learned sessions after project completion
- Minimized risks associated with project delivery by identifying potential challenges early on and proposing mitigation strategies accordingly
- Assisted in planning, implementing and evaluating program initiatives
- Marketed products and also assisted in online marketing and sales, participated in exhibition and trade fairs, follow-ups, and quoting
- Explored ideas for economic empowerment for the beneficiaries and proper utilization of peer mentoring techniques
- Provided women with mentors, employment related skills and experiential learning to build networks and expand circle of opportunity
- Handled administrative duties, filing, and errands.
- Worked with senior leadership to complete complex projects on time and under-budget.
Call Center Agent
Telkom Kenya
Nairobi
02.2018 - 05.2020
- Taking approximately 50 incoming telephone calls from customers per day and delivered scripted or non-scripted messages to customers via telephone during designated hours.
- Responding appropriately to customer objections and questions
- Delivered accurate description of product/ service to customers
- Navigating computer systems to properly conduct the objective of the campaign and locate customer data or other electronic information
- Recording each call by accurately documenting status and comments in the appropriate database or platform
- Routing callers to appropriate department when required
- Resolving problems within bounds of authority or requests assistance from other team members or Team Lead as necessary
- Maintaining a high level of service with customers and meets performance targets
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 30%'
- Developing and maintaining productive working relationship with team members
- Promoting and maintaining a positive, professional image of Telkom Kenya
Education
High School Diploma -
Reru AIC Secondary School
Kisumu 01.2012 - 11.2015
GED -
Shinoyi Primary School
Kakamega 01.2003 - 11.2011
Skills
Customer support
undefinedAccomplishments
- 08/28/23, Certificate of Participation in a Training of Trainers course on Entrepreneurship and Job Readiness Skills., Manifold Associates LTD
- 04/10/23, Certificate of Participation in Ability to Execute (A2E) Essentials., McKinsey and Company
- 11/01/21, Certificate of Completion in Graphic and Design., LEARNOVATE TECHNOLOGIES KENYA
- 05/13/19, Certificate in Employability and Entrepreneurship Training., SHINING HOPE FOR COMMUNITIES
Education Summary
- 05/01/12, 12/31/15, Kenya Certificate of Secondary Education, Reru AIC Secondary School
- 07/01/03, 12/31/11, Kenya Certificate of Primary Education, Shinoyi Primary School
Phoneno
+254717226030
References
- Mr. Julius Mutundu, SHOFCO Sustainable Livelihoods Manager, jmutundu@shininghopeforcommunites.org
- Mr. Robison Sang, Line Supervisor, Telkom Kenya, sangrobins@gmail.com
Personal Information
ID Number: 36266069
Certification
Ability to Execute (A2E) Essentials
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k match4-day work weekStock Options / Equity / Profit SharingTimeline
Ability to Execute (A2E) Essentials
06-2023
Project Assistant
SHOFCO
10.2020 - 04.2023
Call Center Agent
Telkom Kenya
02.2018 - 05.2020
High School Diploma -
Reru AIC Secondary School
01.2012 - 11.2015
GED -
Shinoyi Primary School
01.2003 - 11.2011
Project Coordinator
SHOFCO
4 2023 - Current
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