Herman Mutebi
Nairobi,Kenya
Overview
24
24
years of professional experience
Work History
Principal Operations Support Engineer
Safaricom
07.2012 - 06.2024
- Accountable and responsible for the following: Acting as the single point of contact (SPOC) or primary point of contact for the Safaricom PLC network spares management services
- Responsible for timely contractual payments for network spare parts management services offered by the vendors’/services providers and equipment suppliers
- Telecommunication network project management, Radio Access network (RAN) & Transmission Network equipment and spares process management, Telecommunication network Spares management services partner contract management
- RAN & Transmission Network equipment Service Level Agreement(SLA) management, RAN & Transmission Network Spares Cost Management/Value Co creation
- RAN & Transmission Network Spares Warranty administration
- Achievements: Ensured the overall Safaricom network availability of greater than 99.8% was achieved consistently from 2012 to 2024 while managing the Network operation expenses(NOPEX) & Capital expenditure(CAPEX) to meet the set Fiscal Year Business planning targets
- Preparation of request for proposal (RFP) documentation, request for quotation(RFQ) documentation
- Spare Parts Management services (SPMS)Project management and SPMS contract preparations to enable onboarding of the Safaricom PLC Spare Parts Management services(SPMS) contractors in FY 2017, FY2020 and FY2022
- Supported the Safaricom network Planning, Design and Engineering teams and ensured the purchase and inclusion of spare equipment’s in all projects at 5% of the total Capital expenditure(CAPEX) on project equipment’s
- This was to ensure consistent, timely and successful completion of all Network equipment installation CAPEX projects
- On completion of Network equipment installation CAPEX projects coordinated and managed the transfer of the network project spare equipment to the maintenance, operations and support departments to support the Network Opex (NOPEX) projects and ensured the achievement of greater than 99.8% network equipment availability and network service availability
- Identified the installed network equipment including 5G RAN equipment’s which did not meet the original equipment manufacturers (OEM)Mean time before failure(MTBF) criteria after installation and followed up with OEMs to mitigate and address any risk on the overall Safaricom network service availability
- Being part of an Agile squad involving the Safaricom PLC Finance, Technology & Supply chain management departments
- We initiated a productivity initiative which involved identification of any surplus project equipment in the network Data centres to be transferred to the spares warehouse to support the network during the financial year 2023 to 2024
- As at 9/2/2024 we had identified 769 surplus Access Network project equipment’s, Transmission network project equipment & Core network project equipment's worth 4,551,646 USD at the Safaricom PLC Datacentres which were transferred to the Network Operation and maintenance Spares warehouse to support and maintain the network
- This resulted in 4,551,646 USD worth of Network operations expenses (NOPEX) savings during the fiscal year 2023 to 2024
- As the Capex warehouse Agile pop up squad we also managed to move aged network equipment’s worth 10,852,713 USD
- From the Capex warehouse which we transferred to the Network spares warehouse to support the network
- This resulted in Network operations expenses (NOPEX) savings of 10,852,713 USD during the fiscal year 2023 to 2024.
- Provided independent technical reviews of operational procedures and plans to eliminate functional bottlenecks.
- Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
- Developed and maintained standardized operating procedures for numerous functions and tasks to streamline [Type] operations.
- Performed operational design reviews to determine feasibility and budgetary impacts of new proposals.
Regional Optimization & Transmission Planning Manager
Safaricom
04.2009 - 06.2012
- Led and coordinated internal teams, Vendor and contractor project teams to deliver targets in Transmission planning, Transmission Network Management Systems projects, DC Power Optimization projects, Transmission support, Metro fiber rollout, 3G RAN HSDPA IP offload projects and Radio Access Network(RAN) modernization/ optimization projects
- Achievements: Modernized the then 2G (GSM) RAN equipment to 3G network RAN equipment by upgrading the network equipment
- Achieved the digital transformation of the network resulting in improvement of network service availability, network reliability, energy cost efficiency and in energy cost savings with a huge impact on the network operation expenses(NOPEX)
- Ensured no incident or accidents was experienced on all company sites by championing and by following up of the mandatory occupational health and safety precautions to be taken by the engineers i.e
- Preventive and protective measures to reduce or eliminate risks while working on company sites
- Ensured full compliance by the engineers of national safety, environmental and energy regulations
- Championed continuous improvement of the network in order to meet business requirements and targets
- As a member of the Nairobi regional network department achieved and surpassed the company network CDI (Customer delight Index) for FY 2010-2011 and was recognized by the senior leadership team.
- Assisted with internal financial planning, analysis and budgeting.
- Collaborated with company leaders to support consistency and best practices.
- Planned resources, conducted costing activities, and managed bid and proposal phases.
Telecom Implementation Team Manager
Safaricom
03.2006 - 04.2009
- Achievements: Led and coordinated internal and contracted Telecommunication equipment installation teams to deliver Radio Access Network rollout, Radio Access Network (RAN) modernization and optimization targets in the Safaricom PLC Network
- From March 2006 to April 2009, the team installed, commissioned, integrated, and put on Air over 450 new Radio Base Transceiver sites (BTS)
- This was the highest number of sites ever put on air in one fiscal year since Safaricom began in 2000
- As Telecom Implementation Team Manager surpassed site Integration and Debar targets in May 2007 and I was recognized by the senior leadership team as Employee of the Month of May 2007
- Succeeded in saving the company 2,327,679 USD in Network Rollout costs particularly in the installation/commissioning and integration of Radio Access Network equipment which the team completed
- All new HC (High capacity) BSC and Transcoder installations were done by the team.
Radio Access Network (RAN) Support Team Manager
Safaricom
08.2004 - 03.2006
- Accountable and responsible for the following: Performing a Coordination role in the implementation of works orders originating from the Radio Access Network equipment suppliers and transmission network equipment suppliers
- Acceptance of new Radio Access Network elements and ensuring all newly integrated Radio Access Network (RAN) equipment follow and adhere to the laid down standards, Network Key performance Indicators (KPI) with an overall network services availability greater than 99.8%
- Escalation and follow up of faults resolution/problem management to external 3rd line Technical Support Engineers and equipment suppliers
- Management of the equipment support Service Level Agreements with the Radio Access Network equipment suppliers
- Leading, Supervision and training and development of the Radio Access Network(RAN) Support team
- Achievements: Led the RAN support team in achievement of the overall network wide RAN service availability of 99.8% from August 2004 to March 2006.
- Coached employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
Transmission Network Support and Performance Engineer
Safaricom
08.2003 - 08.2004
- Accountable and responsible for the following: Accountable for all Major Transmission Upgrades/deployments and equipment configuration changes on the live Network
- Preparation of Transmission Equipment functional acceptance tests
- Proof of concept testing & pretesting of new Transmission link features/ transmissions elements introduced on the live network
- Provision of second line maintenance services on the Transmission Network and Management of Transmission Test equipment/ tools
- Analysis of all the Safaricom Transmission Network elements equipment performance /event logs with a view to pre-empting all failures and improve the Transmission Network availability/Quality.
RAN Operations and Maintenance Field Team Leader
07.2000 - 08.2003
- Accountable and responsible for the following: Team leadership and supervision of a regional team of field operations engineers performing First line maintenance on Radio Access network(RAN) and Transmission Networks in Nairobi /Central Kenya regions
- Supervision of Operations and maintenance contractors working on the Radio Access network and Transmission Networks to ensure correct implementation as per works orders and design specifications
- Responsible for the training of new Field engineers and acting as a mentor to guide newly recruited engineers
- Achievements: Led the RAN Operation and Maintenance team in achievement of the overall network wide RAN service availability of 99.8% from July 2000 to August 2003.
Education
MBA - Executive Master of Business Administration
The Management University of Africa
Nairobi, 3011.2014
Associate of Applied Science - Higher Diploma in Electrical Engineering
Kenya Polytechnic University College
Nairobi, 3011.1996
Skills
- Radio Access Network(RAN)
- Service level management
- Stakeholder management
- Project Implementation
- Project performance
Timeline
Principal Operations Support Engineer
Safaricom
07.2012 - 06.2024
Regional Optimization & Transmission Planning Manager
Safaricom
04.2009 - 06.2012
Telecom Implementation Team Manager
Safaricom
03.2006 - 04.2009
Radio Access Network (RAN) Support Team Manager
Safaricom
08.2004 - 03.2006
Transmission Network Support and Performance Engineer
Safaricom
08.2003 - 08.2004
RAN Operations and Maintenance Field Team Leader
07.2000 - 08.2003
MBA - Executive Master of Business Administration
The Management University of Africa
Associate of Applied Science - Higher Diploma in Electrical Engineering
Kenya Polytechnic University College
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