Summary
Overview
Work History
Education
Skills
Websites
Certification
Highschooleducation
Primaryeducation
References
Hobbies
Volunteer Experience
Additional Information
Software
Languages
Accomplishments
Work Availability
Work Preference
Quote
Timeline
Hi, I’m

HENRY KAMANGA MUNGAI

CRUISE CONSULTANT / TRAVEL CONSULTANT / GUEST SERVICE RELATIONS
Nairobi,30
HENRY KAMANGA MUNGAI

Summary

Corporate Travel / Cruise Consultant with laser-like focus on marketing and providing customer satisfaction. Experienced hospitality and travel professional with over 3 years of expertise. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Proficient in booking systems like Amadeus and Galileo, with a proven track record of improving client satisfaction and achieving sales targets

Overview

3
years of professional experience
3
years of post-secondary education
3
Certifications

Work History

SALDOMA Tours and Travel Company
Nairobi, 30

Senior Tour and Travel Consultant / Itinerary Planning and Costing / Air Ticketing Agent / Customer Service Representative
10.2023 - 3 2024

Job overview

  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients
  • Provided clients with useful travel materials such as guides, maps, and event programs
  • Managed over 20 client calls per day
  • Attended webinars, conferences, and other educational programs related to field
  • Tracked and prepared KPIs reports.

VIP Turkish Pass Consultancy Company
ISTANBUL

Citizenship / Legal Visa Consultation / Foreign Residential Consultation
02.2022 - 08.2023

Job overview

  • Assisted foreigners in acquiring residential documents and applying for citizenship
  • Achieved more than 5 mega sales within a short duration
  • Built strong relationships with African nationals as one of African representative to company
  • Attended various job-related meetings and networked with key individuals
  • Contributed to good customer service and increased sales
  • Received commendations and awards from supervisors and co-workers
  • Learnt new language and cultures.
  • Collaborated with colleagues to develop strategies for challenging cases, leveraging collective expertise to achieve desired results
  • Built strong relationships with clients through consistent communication, empathy, and understanding of individual needs

Travel Lodge Safaris Ltd
Nairobi, 30

Travel Consultant / Customer Service Representative / Reservation Agent
01.2021 - 01.2022

Job overview

  • Increased sales of company's tour packages and services by 17%
  • Managed travel and expense reports for department team members
  • Gained skills and knowledge in handling customer needs and complaints.
  • Worked closely with clients to understand unique needs and meet specific travel desires
  • Handled sensitive information with professionalism and discretion

Education

Air Travel And Related Studies Centre
NAIROBI

Some College (No Degree) from Tourism And Travel Management
10.2019 - 12.2021

University Overview

Air Travel And Related Studies Centre
Nairobi, 30

TRAVEL AND TOURISM MANAGEMENT
03.2021 - 12.2021

University Overview

October 2021 - December 2021
NAIROBI

Professional Techniques in Tour Operation (ICM)

University Overview

March 2021 - October 2021
Nairobi, 30

Travel and Tourism Consultant (IATA), Accommodation, Cruise Destination, and Products, Selling skills

University Overview

August 2020 - February 2021
Nairobi, 30

Foundation in Travel and Tourism with Amadeus (IATA), Geography in Travel Planning, Travel Formalities, Land Transport, Water Transport, Customer Service

University Overview

January 2020 - June 2020
NAIROBI

Arabic Level 1 [ICM]

University Overview

Grade: Distinction

July 2021 - December 2021
NAIROBI

Arabic Level 2 (ICM)

University Overview

Grade: Distinction

Skills

Websites

Certification

IATA Certification in [specific area]

Highschooleducation

Highschooleducation
Sukari Presbyterian Senior School, Kenya Certificate of Secondary Education, 2014, 2018

Primaryeducation

Primaryeducation
Newlight Junior Academy, Kenya Certificate of Primary Education, 2007, 2013

References

References
ON REQUEST

Hobbies

Hobbies
  • Computing
  • Reading and Writing
  • Swimming and Skating
  • Travelling

Volunteer Experience

Volunteer Experience
  • Tewasons Global International Limited
  • Kenya Red Cross
  • Presbyterian Church of East Africa
  • SEFERIHISAR - IZMIR children's home

Additional Information

Additional Information

LANGUAGES


- English (Fluent)
- Swahili (Fluent)
- Turkish (Intermediate)
- Arabic (Partial knowledge)


GDS SYSTEMS

Amadeus

Galileo

Sabre


ADDITIONAL INFORMATION


- Volunteering: Tewasons Global International Limited, Kenya Red Cross, Presbyterian Church of East Africa, SEFERIHISAR – IZMIR children's home.
- Hobbies: Computing, Reading and Writing, Swimming and Skating, Travelling.


REFERENCES: ON REQUEST



Software

BOOKING SYSTEMS LIKE AMADEUS AND GALILEO

Languages

English, Swahili
Native language
Arabic
Intermediate
B1
Turkish
Intermediate
B1

Accomplishments

Accomplishments
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of 6 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-Site

Important To Me

Career advancement

Quote

TRAVEL IS THE ONLY THING YOU BUY THAT MAKES YOU RICHER
HENRY MUNGAI

Timeline

Senior Tour and Travel Consultant / Itinerary Planning and Costing / Air Ticketing Agent / Customer Service Representative
SALDOMA Tours and Travel Company
10.2023 - 3 2024
Citizenship / Legal Visa Consultation / Foreign Residential Consultation
VIP Turkish Pass Consultancy Company
02.2022 - 08.2023
Air Travel And Related Studies Centre
TRAVEL AND TOURISM MANAGEMENT
03.2021 - 12.2021
Travel Consultant / Customer Service Representative / Reservation Agent
Travel Lodge Safaris Ltd
01.2021 - 01.2022
Air Travel And Related Studies Centre
Some College (No Degree) from Tourism And Travel Management
10.2019 - 12.2021
October 2021 - December 2021
Professional Techniques in Tour Operation (ICM)
March 2021 - October 2021
Travel and Tourism Consultant (IATA), Accommodation, Cruise Destination, and Products, Selling skills
August 2020 - February 2021
Foundation in Travel and Tourism with Amadeus (IATA), Geography in Travel Planning, Travel Formalities, Land Transport, Water Transport, Customer Service
January 2020 - June 2020
Arabic Level 1 [ICM]
July 2021 - December 2021
Arabic Level 2 (ICM)

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HENRY KAMANGA MUNGAICRUISE CONSULTANT / TRAVEL CONSULTANT / GUEST SERVICE RELATIONS