Hellen Wanjiru
Nairobi
Summary
Results-driven procurement and operations professional with 5+ years' experience across procurement, insurance operations, accounts administration and short-term property management. Skilled at streamlining processes, improving billing and reconciliation accuracy, managing CRM and Oracle systems, resolving client queries and negotiating vendor contracts to reduce costs. Holds a Bachelor's in Procurement & Logistics (Second Class Upper Division) and known for strong communication, organization and attention to detail.
Overview
11
11
years of professional experience
Work History
Procurement Assistant
Matfid Pharma Ltd.
Nairobi
02.2025 - 09.2026
- Reviewed and analyzed purchase requisitions for accuracy and completeness.
- Prepared and issued quotations to support sourcing and procurement activities.
- Prepared and issued invoices for processing and recordkeeping.
- Maintained supplier relationships through regular follow-up and communication.
- Tracked inventory levels and supported stock optimization efforts.
- Prepared commercial evaluation.
- Evaluated supplier options and assisted with vendor selection.
- Negotiated contract terms and pricing with service providers.
- Coordinated supplier payment processing with finance section.
- Updated the procurement tracker
Property Manager
Self-Managed Business
Nairobi
06.2021 - 05.2025
- Oversaw end-to-end operations for multiple short-term rental properties on Airbnb, managing reservations, guest communication, and issue resolution across platforms.
- Implemented dynamic pricing and calendar optimization to maximize occupancy and revenue.
- Coordinated and supervised housekeeping, maintenance, and contractors to ensure consistent service quality and timely turnovers.
- Managed check-ins/check-outs, maintained accurate records, and handled payments and reconciliations.
- Negotiated vendor contracts and streamlined operational processes to reduce costs and improve guest satisfaction and reviews.
Corporate Life Service Operations Associate
British American Insurance Company Limited (BRITAM)
Nairobi
07.2018 - 03.2021
- Processing of supplementary costing.
- Communication of medical underwriting requirements for members above the free cover limit.
- Communication of costing (new entrants, revised salaries & exits).
- Ensure accuracy in costing and debit/credit notes.
- Processing of commission for intermediaries.
- Ensure efficiency in data management.
- Booking of banc assurance premium for Credit Life and advising General Business on general insurance premium.
- Processing of premium refunds for credit life and advising General Insurance on the refund premium.
- Communication of booked premium to Finance Department and Underwriting Department by forwarding Debits/Credits.
- Administration of combined solution i.e., Group Life & GPA/WIBA policies.
- Ensure required information is provided to Life Claims. Department to enable settlement of Group and credit life claims.
- Handling of queries from intermediaries and direct clients.
- Support retention of business by ensuring adherence to SLAs.
- Client visits and conducting member education.
- Ensure member details are accurately captured at all times.
- Prepare reports as and when required.
- Ensure all requests are captured in CRM.
Accounts Assistant
British American Insurance Company Limited (BRITAM)
Nairobi
02.2016 - 06.2018
- Processing of all staff travel advances for both Local and International Travels in ERP.
- Bank reconciliations and preparation of Account Analysis.
- Processing customer payments from Oracle.
- Forwarding payments to signatories and following up to ensure they have been approved on time.
- Requesting for counter cheques from the bank and ensuring updating of cheque registers.
- Processing claims and replacement of cheques.
- Timely updating of the disbursement schedule.
- Matching invoices to LPO's, checking correctness and accuracy of the invoices.
- Maintaining an up-to-date creditor status.
- Responding to supplier queries.
Accounts Assistant
Extra Dimensions Company Limited
Nairobi
08.2015 - 01.2016
- Filing Bank Statements.
- Filing and maintaining Account Documents.
- Filing VAT returns.
- Managing Petty Cash Reconciliations.
- Posting of Creditors and Debtors.
- Preparing files in advance of audit visits.
- Reconciliation of debtors and creditors accounts.
- Preparation of weekly schedule for proper planning.
- Generation of ETR receipts for corresponding invoices.
- Assisting the Head Accountant in making quotations and creating invoices.
- Preparing and issuing cheques as per laid down procedures.
- Maintaining the cheque register.
- Ensuring cheques are signed by signatories.
- Performing any other duties assigned by the Head Accountant.
Education
Bachelor - Procurement and Logistics Management
KCA University
Nairobi07-2025
Certified Public Accountant -
Vision Institute of Professionals
Thika12-2016
Kenya Accounting Technicians Certificate -
Technical University of Kenya
Nairobi12-2014
Kenya Certificate of Secondary Education -
Ruchu Girls Secondary School
11-2009
Skills
- Communication Skills
- Organizational Skills
- Teamwork
- Attention to detail
- Problem-solving
Languages
English, Swahili
References
Fidel Nyangola, Matfid Pharma Ltd.
+254 714 000440, FNyangola@gmail.com
Cecilia Munyoli, Britam Life Assurance Ltd.
+254 723 502864, cmunyoli@gmail.com
Jamleck Ndegwa , Extra Dimensions Company Limited
+254 722 568375, jamleckndegwa@gmail.com
Timeline
Procurement Assistant
Matfid Pharma Ltd.
02.2025 - 09.2026
Property Manager
Self-Managed Business
06.2021 - 05.2025
Corporate Life Service Operations Associate
British American Insurance Company Limited (BRITAM)
07.2018 - 03.2021
Accounts Assistant
British American Insurance Company Limited (BRITAM)
02.2016 - 06.2018
Accounts Assistant
Extra Dimensions Company Limited
08.2015 - 01.2016
Bachelor - Procurement and Logistics Management
KCA University
Certified Public Accountant -
Vision Institute of Professionals
Kenya Accounting Technicians Certificate -
Technical University of Kenya
Kenya Certificate of Secondary Education -
Ruchu Girls Secondary School