HELLEN NJUGUNA

Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with organizations policy an procedures. Exhibits exceptional analytical skills and make proposals and provide viable solutions.

• Supervised team of three staff members.
• Managed to learn about bank operations and worked in all desks in a period of less than 2 years.
• Held supervisory position temporary in the organization.

• Teaching and mentoring local students
• Cleaning Njoro Hospital under Kenya Red Cross Society, Egerton Chapter
• Creating awareness on HIV/AIDS in Nakuru (Shabab)
• Cleaning compound at Egerton University, Njoro.

• Communication Skills: I am an excellent communicator able to effectively convey information both verbally and in writing. I am also a keen listener and give prompt feedback.
• Mathematical Skills: I am good at mathematics and capable of solving a variety of problems related to this field. I have a good background in Mathematics and Economics.
• Analytical Skills: Capable of determining the source of a problem and quickly find an effective solution revolving around the field of Mathematics and Economics.
• Leadership Skills: Having a strong background in Sociology, I can organize and motivate others to reach a shared goal and complete a series of tasks according to the schedule.
• Management Skills: I am organized, empathetic and communicate clearly to support a team or project through decision making and team leadership.
• ICT Competence: Familiar with Microsoft Office tools.
• Marketing Skills: Ability to sell a company's products and services while putting ahead client interest above my own.

• Equity Sacco
• Equity Leaders Club, Egerton Chapter
• Kenya Red Cross Society, Egerton Chapter
• Egerton University Economics Student Association

• George Kamau Mwangi, Operations Manager, Equity Bank, P.O.BOX 1060-10200, Murang’a, 0720826629, George.mwangi@equitybank.co.ke
• Jackson C. Kirui, HRA, Tower Sacco Society Limited, P.O.BOX 259-20303, Olkalou, 0715112524, jackson.kirui@towersacco.co.ke
• Veronicah Wanjiku Wanjugu, Operations Manager, Family Bank Ltd, Gikomba Branch, P.O. BOX, 74145- 0020, Nairobi, 0723742459, shikuver@gmail.com

• Playing Puzzle games
• Volunteering and community involvement
• Socializing
• Listening to music