Hellen Mbuvi
Summary
Dedicated waitress and cashier with expertise in customer service, order processing, and food safety. Committed to delivering prompt service and maintaining a clean environment.
Overview
7
7
years of professional experience
2031
2031
years of post-secondary education
Work History
Waitress and cashier
La quinta hotel
Nairobi
11.2023 - Current
- Delivered prompt and friendly service to hotel guests during dining hours.
- Assisted guests with menu selections and answered food inquiries efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed guest orders accurately using the hotel's point-of-sale system.
- Managed cash transactions and provided accurate change to customers.
- Handled guest complaints professionally, ensuring satisfaction with service response.
- Trained new waitstaff on restaurant procedures and customer service best practices.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Assisted other wait staff members in times of heavy customer traffic.
Waitress and cashier
Jds hotel
Nairobi
12.2018 - 11.2019
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed payments accurately using cash registers or POS systems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Muthwani Secondary School
Machakos, KenyaFood And Beverage Production And Service Sales - Food And Beverage Production And Service Sales
Jordan College of Technology
Nairobi, Kenya 05.2021 - 11.2025
Skills
- Customer service
- Food safety
- Menu knowledge
- Order processing
Timeline
Waitress and cashier
La quinta hotel
11.2023 - Current
Food And Beverage Production And Service Sales - Food And Beverage Production And Service Sales
Jordan College of Technology
05.2021 - 11.2025
Waitress and cashier
Jds hotel
12.2018 - 11.2019
Muthwani Secondary School