Hellen Koori
Administrator
Nairobi
Summary
Enthusiastic Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in Customer Service .
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Administrator
Makini Schools
Nairobi
10.2012 - Current
- Leveraged bookkeeping software and automated processes to reduce errors.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed company schedule to coordinate calendar and arrange travel.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Aided colleagues, managers and customers through regular communication and assistance.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Targeted new customers to grow geographic reach and increase revenue.
- Generated reports to suggest corrective actions and process improvements.
Customer Service Representative
ABSA
Nairobi
11.2009 - 08.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Implemented and developed customer service training processes.
- Surpassed sales goals through implementation of effective marketing strategies.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Exhibited high energy and professionalism when dealing with clients and staff.
Boutique Sales Associate
Leon's mens wear
Nairobi
08.2004 - 10.2009
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Addressed customer issues immediately to guarantee swift resolution.
- Checked incoming orders and organized new stock.
- Optimized shop communication by acting as liaison between departments.
- Helped customers find merchandise and assisted with sizing and accessories.
- Managed materials inside shop and at job locations.
- Assisted with purchases by removing tags and placing purchased merchandise in bags.
- Completed daily tasks accurately and on-time to support shop needs.
- Remained calm and composed in tense situations involving angry or upset customers.
Education
Associate of Arts -
02.2002 - 07.2004
Skills
Travel coordination
Documentation and reporting
Operations oversight
Office administration
Mail handling
Technical Support
Office management
Administrative support
Bookkeeping
Budgeting
Multitasking Abilities
Strategic planning
Timeline
Administrator - Makini Schools
10.2012 - Current
Customer Service Representative - ABSA
11.2009 - 08.2012
Boutique Sales Associate - Leon's mens wear
08.2004 - 10.2009
Kenya University Polytechnic College - Associate of Arts,
02.2002 - 07.2004