Hellen Koori

Work History

Makini Schools

Nairobi

10.2012 - Current

Leveraged bookkeeping software and automated processes to reduce errors.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Managed company schedule to coordinate calendar and arrange travel.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
Aided colleagues, managers and customers through regular communication and assistance.
Troubleshot employee concerns and recommended corrective actions to resolve issues.
Computerized office activities, maintained customer communications and tracked records through delivery.
Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Completed forms and reports to facilitate admission, transfer or discharge.
Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
Oversaw successful planning and execution of staff meetings, parties and events.
Targeted new customers to grow geographic reach and increase revenue.
Generated reports to suggest corrective actions and process improvements.

ABSA

Nairobi

11.2009 - 08.2012

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Processed customer adjustments to maintain financial accounts.
Responded to customer requests for products, services and company information.
Recorded account information to open new customer accounts.
Recommended products to customers, thoroughly explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered product and service questions, suggesting other offerings to attract potential customers.
Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
Implemented and developed customer service training processes.
Surpassed sales goals through implementation of effective marketing strategies.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
Exhibited high energy and professionalism when dealing with clients and staff.

Leon's mens wear

Nairobi

08.2004 - 10.2009

Supported production needs by performing routine tasks using standard procedures and equipment.
Addressed customer issues immediately to guarantee swift resolution.
Checked incoming orders and organized new stock.
Optimized shop communication by acting as liaison between departments.
Helped customers find merchandise and assisted with sizing and accessories.
Managed materials inside shop and at job locations.
Assisted with purchases by removing tags and placing purchased merchandise in bags.
Completed daily tasks accurately and on-time to support shop needs.
Remained calm and composed in tense situations involving angry or upset customers.