Microsoft Office
Hellen Ndegwa Doucette
Middleton,Massachusetts
Summary
History includes leading teams, training new employees and administering security operations. Well-versed in report writing, document management and schedule maintenance. Focused and industrious manager.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
Business Owner
Ultimate Poultry
Nairobi, Kenya
07.2016 - 04.2023
- Created and maintained data entry logs to track production and sales operations
- Trained and motivated employees to perform daily business functions.
- Trained and motivated employees to perform business functions efficiently
- Handled problematic customers and suppliers to maintain excellent customer service
Systems Engineer
Wellington Management
Marlborough, MA
06.2010 - 12.2015
- Worked with software development and testing team members to design and develop robust solutions.
- Communicated project milestones to internal and external stakeholders
- Created policy documentation and training material for offshore personnel
Senior Computer Operator
Wellington Management
Marlborough, MA
05.2004 - 05.2010
- Assisted with updating technical support best practices for use by team.
- Generated status reports covering details about data, system operation, and error monitoring
- Monitored servers and troubleshot issues, escalating where necessary
- Prioritized tasks based on impact to business and urgency
Computer Operator
IBM
Cambridge, MA
01.1999 - 03.2003
- Completed data entry tasks to support time-sensitive project input milestones.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Provided weekend and holiday coverage as scheduled
Customer Service Representative
IBM
Cambridge, MA
05.1998 - 01.1999
- Secured and protected data from unauthorized access by complying with security protocols
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to minimize on-hold wait times
- Provided assistance to customers regarding Lotus Notes Certification, paying attention to special needs
Assistant Account Manager
First Security Services Corporation
Boston, MA
04.1996 - 05.1998
- Assistant Account Manager at Lotus Development Corp.
- Oversaw team of 33 full-time and part-time security officers and managed scheduling and performance evaluations.
- Oriented and conducted OTJ training for new recruits
- Recorded incident reports with detailed accounts of occurrences.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
Education
Bachelor of Science - Management Information Systems
Salem State College
Salem, MA 09.1998 - 06.2001
Associate of Science - Accounting
Quincy College
Quincy, MA 09.1990 - 06.1992
Skills
Schedule maintenance
Team management
File and records management
Safety and security regulations
Personnel training
Timeline
Business Owner
Ultimate Poultry
07.2016 - 04.2023
Systems Engineer
Wellington Management
06.2010 - 12.2015
Senior Computer Operator
Wellington Management
05.2004 - 05.2010
Computer Operator
IBM
01.1999 - 03.2003
Bachelor of Science - Management Information Systems
Salem State College
09.1998 - 06.2001
Customer Service Representative
IBM
05.1998 - 01.1999
Assistant Account Manager
First Security Services Corporation
04.1996 - 05.1998
Associate of Science - Accounting
Quincy College
09.1990 - 06.1992
Software
Microsoft Outlook
Service-Now ticket system
Remedy ticket system
Lotus Notes
Linux