Hellen Ayako Musumba
Nairobi
Summary
Qualified Clinician with over 20 years professional experience in the Health Systems Management in both the private and public sectors in East and Southern Africa region, excellent skills in communication, presentation, report writing and Ms Office. Strong interests in health systems strengthening with a focus on improving health outcome through innovative approaches, trainings, development and implementation of QMS processes and procedures, coaching and mentoring.
Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Quality Assurance Manager
Social Health Authority
10.2017 - Current
- Developing and maintaining quality standards: Developing and implementing 20 QMS processes and Quality Policy for the department
- Overseeing quality assurance staff: Training and managing quality staff team on Quality Improvement tools such as Root Cause Analysis, 5S, Kaizen.
- Conducting quality assurance activities: Inspecting and testing products and production processes, and analyzing quality assurance data in over 400 service providers.
- Improving quality management: Reviewing policies and procedures, and planning how to improve them
- Ensuring compliance: Staying up to date on laws and regulations, and ensuring that policies and procedures meet quality standards
- Collaborating with other departments: Working with other departments to develop quality parameters for design, production, and repair
- Managing quality reports: Handling quality reports and documentation and disseminating to all staff in the organization.
- Working with suppliers: Working with suppliers to ensure the quality of supplies
- Analyzing product feedback: Reviewing product feedback from users and clients
- Performance improvement: Mentoring and coaching providers to improve service delivery
- Reduced fraud, wastage and abuse by 65%.
- Coached and mentored over 400 quality improvement teams on Quality Improvement tools.
- Developed and implemented QMS processes and policy.
Programme Officer
GIZ Health Sector Programme Kenya
07.2016 - 06.2017
- Supporting the County Health Management Team in sector planning, KQMH based quality management and sector governance.
- Supporting and providing advice for initiatives to strengthen governance in the health sector including providing support to the secretariat for the Task Force on Good Governance in Health.
- Providing advice and support to strategic sector processes including planning and budgeting, stakeholder coordination and collaboration with the private sector.
- Supporting in strengthening supervisory processes, and ensuring alignment of quality management processes to the KQMH standards.
- Supporting the integration of an IT-based quality and process management system (based on KQMH) to strengthen supervision and reporting, with a view to improving quality standards including maternal and child health.
- Supporting appropriate management of quality data to enhance reporting of health indicators.
- Documentation and dissemination of good practices.
- Coordinated KQMH activities within the selected health care facilities leading to certification of the facilities.
- Coaching and mentoring on service provision.
- Developed quality improvement plans.
Regional Health Program Adviser
Columbia Global Centres
04.2015 - 12.2015
- Providing technical support in health systems strengthening in Kenya, Uganda, Tanzania, Ethiopia, Malawi and Rwanda.
- Technical assistance to medics and Community Health workers in service provision.
- Training survey teams on research protocol of the end term MVP evaluation and providing oversight during survey exercise.
- Providing technical assistance in quality initiatives; support development of quality improvement plans, mentoring and coaching to improve quality.
- Support the preparation of donor related reports; support in the synthesis, write up and dissemination of best practices, lessons learned and health related reports.
- Coordinated health systems activities in 6 Countries.
- Coaching and mentoring on service provision.
- Developed quality improvement plans.
- Trained survey teams on data collection.
Quality Coordinator and Trainer
IHPMR Kisumu
10.2013 - 03.2015
- Maintaining organization training programs/calendar
- Assisting in developing training resource materials
- Developing and coordinate training sessions
- Assessing and report training effectiveness
- Maintain and monitoring training costs
- Determining course learning objective
- Identifying and document business processes
- Representing the organization in technical working groups.
- Networking with partners and identifying capacity gaps, developing innovative programmes that address the needs whilst maintaining quality and efficiency in service delivery.
- Facilitating on quality improvement approaches and management topics.
- Coordinated quality improvement initiatives in 10 facilities in 5 Counties in Reproductive health service areas.
- Coaching and mentoring 20 facilities on quality improvement.
Research Consultant
Jhpiego
03.2013 - 03.2013
- Conducted baseline research on Post Partum Haemmorhage(PPH).
- Interviewed service providers, community health workers on PPH and identified gaps that need addressing and conducted focused group discussions of mothers within the slums.
Research Consultant
Ipsos Synovate
08.2012 - 09.2012
- Conducted baseline research on minimum patient safety standards in over 97 health facilities in Nyanza and Western Counties.
- Introducing research objective to all Provincial, District Medical Officers of Health and Hospital in-charges.
- Coordinating and managing a team of 5 people during the research period.
- Achieved the target and completed the research within 30 days. Allocated time for completion was 40 days.
Program/Quality Officer
PharmAccess Foundation
07.2011 - 06.2012
- Conducting situational analysis of the health care providers using the SafeCare methodology;
- Implementing SafeCare activities; assessments, development of quality improvement plans, technical assistance and mentoring of providers.
- Developing and coordinating training curriculum for providers including quality improvement;
- Implementation of the trainings to the hospital staff through on job trainings and cluster trainings.
- Coordination of programme components across different schemes: healthcare providers; marketing; administration and enrollment;
- Representing the organisation at the District Stakeholders Meeting.
- 70% achievement of the SafeCare Quality Improvement plans.
- Coordinating and moderating quarterly stakeholders meeting.
- Drafting and implementation of training curriculum that achieved 100% implementation.
- Coordinating and moderating health providers meeting every quarter.
Project Officer
PricewaterhouseCoopers Limited
08.2007 - 06.2011
- Training and mentoring Community based organizations for marketing services available at the health facilities.
- Preparation of performance reports as per the outcomes of monitoring and evaluations.
- Assessing utilization of funds in facilities and advising on priority areas.
- Trained 40 Retainers on voucher selling skills, sales increased by 80% after the training.
- Participated in the Ms Dynamics Navision set up.
Field Manager
PricewaterhouseCoopers Limited (PwC)
08.2006 - 07.2007
- Direct reports 30 Community Based Organizations
- Coordinating the training of the voucher service providers and voucher distributors on key principles, procedures and ethical standards in the management of the scheme.
- Liaison Functions: Served as the focal point for PwC and various partners including: Ministry of Health, participating health facilities and Community based organizations (CBO)
- Monitoring of project implementations Reporting: Financial reporting for allocations to project; quarterly progress reports
- Preparing and executing comprehensive work plans to enable efficient roll out of the scheme.
- Participated in the baseline study, successfully planned, implemented the project on the ground growing achieving the target of 20,000 beneficiaries for Safemotherhood and 5,000 for Family Planning.
- Put systems in place that ensured the CBOs accounted up to 90% of the voucher proceeds.
Clinical Officer
County Government of Nakuru
07.2004 - 07.2006
- Providing care and treatment to clients.
- Setting up of the first Comprehensive Care Clinic for HIV clients this became a model for the other clinics within municipal network of providers.
Health Program Officer
World Relief
01.2004 - 04.2004
- Providing care and treatment to clients.
- Facilitating medical procedures to the local medical staff.
- Trained 30 Community Health Workers on the Ministry of health (MOH) standard operating procedures.
Education
Bachelor - Health Systems Management
Kenya Methodist University
01.2009 - 01.2012
Diploma - Clinical Medicine and Surgery
Kenya Medical Training College
01.2000 - 01.2003
Skills
- Health Systems Strengthening Specialist
- Health Care Financing Specialist
- Project Management
- Yellow Belt Lean Six Sigma
Certification
CQM - Certified Quality Manager
Timeline
Quality Assurance Manager
Social Health Authority
10.2017 - Current
Programme Officer
GIZ Health Sector Programme Kenya
07.2016 - 06.2017
Regional Health Program Adviser
Columbia Global Centres
04.2015 - 12.2015
Quality Coordinator and Trainer
IHPMR Kisumu
10.2013 - 03.2015
Research Consultant
Jhpiego
03.2013 - 03.2013
Research Consultant
Ipsos Synovate
08.2012 - 09.2012
Program/Quality Officer
PharmAccess Foundation
07.2011 - 06.2012
Bachelor - Health Systems Management
Kenya Methodist University
01.2009 - 01.2012
Project Officer
PricewaterhouseCoopers Limited
08.2007 - 06.2011
Field Manager
PricewaterhouseCoopers Limited (PwC)
08.2006 - 07.2007
Clinical Officer
County Government of Nakuru
07.2004 - 07.2006
Health Program Officer
World Relief
01.2004 - 04.2004
Diploma - Clinical Medicine and Surgery
Kenya Medical Training College
01.2000 - 01.2003
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