Hellen Akong'o
Waitress
Nairobi
Summary
Dynamic customer service professional with a proven track record at Creativerse Digital, excelling in complaint resolution and active listening. Recognized for enhancing customer loyalty through empathetic interactions and effective problem-solving. Adept at managing high-pressure situations while maintaining service excellence, ensuring a positive experience for all clients.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Creativerse Digital
02.2023 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Waitress
The Heron Hotel
09.2021 - 08.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor of Arts - Economics
Maseno University
Kisumu, Kenya 04.2001 -
Skills
Customer service
referees
Available upon request
Timeline
Customer Service Representative
Creativerse Digital
02.2023 - 06.2025
Waitress
The Heron Hotel
09.2021 - 08.2022
Bachelor of Arts - Economics
Maseno University
04.2001 -
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