HAZINALULU CONFIDENCE
MWANZA
Summary
Dedicated professional with strong customer service and problem-solving skills. Proven ability to enhance customer satisfaction through effective communication and collaboration with cross-functional teams.
Overview
10
10
years of professional experience
Work History
TEMBO TRADING LTD
TEMBO TRADING
MWANZA,ARUSHA,SHINYANGA, GEITA, TANZANIA
05.2023 - 01.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to consistently meet service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with cross-functional teams to align efforts and achieve shared goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Executed day-to-day duties with accuracy and attention to detail.
MARKERTING OFFICER
JIBU WATER
ARUSHA, TANZANIA
01.2016 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Analyzed customer feedback to determine needs and preferences.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Developed innovative ideas and solutions that improved team outcomes.
- Leveraged software and tools to streamline processes and enhance performance.
Education
High School Diploma -
TROPICAL CENTER ARUSHA
ARUSHA12-2009
Skills
- Market research
- Data analysis
- Campaign management
- Problem solving
- Customer service
- Effective communication
- Team collaboration
Languages
English
Intermediate (B1)
B1
Swahili
Native
Native
Timeline
TEMBO TRADING LTD
TEMBO TRADING
05.2023 - 01.2026
MARKERTING OFFICER
JIBU WATER
01.2016 - 08.2021
High School Diploma -
TROPICAL CENTER ARUSHA