Hazel Alusiola

Key Responsibilities

• Consistently offer professional, friendly and engaging service
• Confirm all event related information with clients
• Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department
• Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
• Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
• Work closely with Reservations team to ensure proper rooming list are booked.
• Thoroughly input, supervise and maintain the requests in the Opera Sales and Catering System according to the data input standards.
• Generate proper proposals and contracts.
• Follow up on sent out proposals to ensure the client has received the information and to clarify possible questions and issues.
• Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection.
• Ensure a proper handover of the converted business to the Groups & Events Coordinator with all relevant information forwarded.
• Conduct Exit Interviews with important customer after their event and ask for futu

• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
• Conduct and or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
• Follow departmental policies and procedures
• Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.
• Further administrative tasks and other possible assigned duties.

Key Responsibilities

• Produce and manage sales based on leads via incoming phone calls, email inquiries, or internal referrals with the purpose of converting the lead to a sale. Identify, qualify and solicit new catering business to achieve revenue goals.
• Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
• Thoroughly input, supervise and maintain the requests in the Opera Sales and Catering System according to the data input standards.
• Generate proper proposals and contracts.
• Follow up on sent out proposals to ensure the client has received the information and to clarify possible questions and issues and ensure contracts are signed and that any special requests are fulfilled.
• Works directly with clients, wedding planners and meeting planners gathering necessary information for menu planning, floor plan, room set up and audio visual requirements, programme, decor, cost and billing details and any other requirements of importance to their event in a timely manner
• Work closely with Reservations team to ensure proper rooming list are booked for Groups
• Ensure a proper handover of the converted business to the Events Coordinator with all relevant information forwarded
• Ensure proper and timely communication through detailed Banquets Events Orders (BEOs) to relevant departments.
• Interact effectively with sales, kitchen, vendors and competitors to ensure guest satisfaction. During the event, I am the guest’s first point of contact and will introduce the guest to the floor
• Banquets manager or Supervisor.
• Complete Events Report, post-event feedback and submits all invoices and receipts to clients. Properly maintain Lost/Cancelled and Unconfirmed business.
• Promote positive guest relations, making every effort to accommodate any guest's reasonable request.

Key Responsibilities

• Assist the Groups and Events Sales Manager in the Management of the Department especially in the absence of the Groups and Events Sales Manager.
• Attend meetings and client events in the absence of and / or instead of the Groups and Events Sales Manager.
• Direct receipt, qualification and coordination of event & group requests this includes leads, RFPs.
• Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.
• Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
• Work closely with Reservations team to ensure proper rooming list are booked.
• Thoroughly input, supervise and maintain the requests in the Opera Sales and Catering System according to the data input standards
• Generate proper proposals and contracts.
• Follow up on sent out proposals to ensure the client has received the information and to clarify possible questions and issues.
• Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection.
• Ensure a proper handover of the converted business to the Groups & Events Coordinator with all relevant information forwarded.
• Conduct Exit Interviews with important customer after their event and ask for future business
• Conduct regular competition checks.
• Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue. Properly maintain Lost/Cancelled and Unconfirmed business.
• Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.
• Further administrative tasks and other possible assigned duties.

Key responsibilities:

• Creating and preparing banqueting proposals and contracts for potential customers, ensuring that all likely additional costs relating to the event have been assessed accurately and communicated and ensuring that the catering offer matches the profile of the event in terms of product selection and budget and establishing clear expectations for customers
• Ensures business booked is within hotel parameters and create booking space allocation
• Booking in and generating functions lists i.e. BEO for all upcoming events
• Build and strengthens relationships with existing and new customers to enable future bookings.
• Coordinates and communicates event details both verbally and written to the customer and hotel operations
• Taking booking and all inquiries made in regards to Food and beverage and Catering Sales/Banquets
• Providing reception duties, meeting clients, selling of meeting spaces, dealing with general communications especially telephone and mails.

My specific areas of responsibility included among others:

• Working in liaison with the Food and Beverage, Sales Catering offices to maximize booking and business potential and creating clients database.
• Networking with clients to ensure that we got feedback and act on the feedback in conjunction with the Food and Beverage Leadership team

My specific areas of responsibility included among others:

• Ensuring that all orders are taken in the most efficient manner with clarity. Being able to suggest alternatives and stick within time guidelines.
• Taking stock of shift operation and delegating duties to In room dining colleagues based on business