Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hawa Sisiwa

Telecommunications Engineer
Nairobi, Nairobi Province

Summary

Dynamic and results-driven Telecommunications Engineer with 3+ years of hands-on experience in IP Core, IPRAN, FTTH, and network operations. Strong background in network rollout, capacity planning, IPv4/IPv6 addressing, and performance optimization. Proven ability to lead cross-functional teams, manage vendor engagements, and support next-generation network deployments using emerging technologies like SDN and carrier-grade Ethernet. Also experienced in project coordination and stakeholder engagement as an Assistant Project Manager at Nextgen Networks, leading delivery on key infrastructure projects.

Overview

4
4
years of professional experience
4
4
Certifications

Work History

Technical Customer Support Engineer

Viscar Industrial Capacity(SAFARICOM PLC)
02.2025 - Current
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Actively participated in regular internal meetings focused on identifying opportunities for improving overall service quality.
  • Coordinated with sales teams to provide pre-sales technical assistance, ensuring proper product fit for prospective clients'' needs.
  • Coordinated fixed network installations and maintenance across enterprise and FTTH projects.
  • Provided technical support for GPON/FTTH service rollouts and performed escalation handling.
  • Ensured SLA compliance through effective coordination with field teams.

Assistant Project Manager-fiber Rollout

Nextgen Networks
05.2023 - 01.2025
  • Supported planning and execution of FTTH, PTMP, 2G site and FTTB rollout projects.
  • Coordinated project scheduling, resource allocation, and task delegation.
  • Documented project milestones, risk mitigation plans, and vendor deliverables.
  • Engaged stakeholders and vendors to align technical execution with business goals.
  • Collaborated with engineers and support teams on process automation and POCs.
  • Participated in data-driven planning for network optimization and scalability.
  • Planned, monitored and analyzed project costs to meet financial goals.

Network Operations Engineer-Team Lead

Nextgen Networks
05.2023 - 01.2025
  • Managed national network performance monitoring for IP and transport layers.
  • Implemented early fault detection using performance tools (SolarWinds, Zabbix, U2000, NCE IMaster, Netact)
  • Oversaw incident response and real-time escalations, ensuring network availability.
  • Coordinated with support teams on IP network acceptance and preventive maintenance.
  • Optimized network performance through regular audits, identifying areas of improvement and implementing necessary changes on ground.

Network Operations Engineer

Adrian Kenya
01.2022 - 05.2023
  • Monitored FTTH and IP network infrastructure using NMS tools.
  • Investigated faults across customer and core layers; contributed to IPV4/IPV6 route validation.
  • Generated network audit reports to support optimization initiatives.
  • Enhanced system uptime by proactively monitoring and troubleshooting network issues.
  • Reduced response times to network incidents with thorough documentation and efficient escalation procedures.

Education

Bachelor of Science - Telecommunications

Kabarak University
Nakuru, Nakuru District, Kenya
04.2001 -

Skills

Network troubleshooting

Remote support

Software installation

Ticketing system proficiency

TCP/IP

Teamwork and collaboration

LAN/WAN

Certification

CCNA

Timeline

Scrum fundamentals

06-2025

Technical Customer Support Engineer

Viscar Industrial Capacity(SAFARICOM PLC)
02.2025 - Current

CyberOps Associate (Cisco)

05-2024

RF Spectrum Management (ITU Academy)

08-2023

Assistant Project Manager-fiber Rollout

Nextgen Networks
05.2023 - 01.2025

Network Operations Engineer-Team Lead

Nextgen Networks
05.2023 - 01.2025

Network Operations Engineer

Adrian Kenya
01.2022 - 05.2023

CCNA

01-2021

Bachelor of Science - Telecommunications

Kabarak University
04.2001 -

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Hawa SisiwaTelecommunications Engineer