EDWIN OWIRA OWITI
culinary operations
Kisumu,17
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Food and Beverage Manager
Hotel Itoya,
BUSIA, KENYA
05.2023 - Current
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Resolved customer complaints involving food or beverage quality and service.
Bartender
Hotel Itoya,
BUSIA, KENYA
05.2013 - 06.2018
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Completed requisitions to maintain required stock par levels.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Helped management plan and serve bar menu exceeding customer expectations.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Service Personnel
Imperial Hotel
KISUMU, KENYA
09.2012 - 01.2013
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Delivered services to customer locations within specific timeframes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Diploma - Food And Beverage Service
Kenya Utalii College:
NAIROBI 10.2011 - 04.2013
ECOHIM
Maseno University
KISUMU 09.2021 - 12.2024
UTALII COLLEGE REFRESHER COURSES
Skills
Menu pricing
Table management
Menu development
Food and beverage operations
Service delivery management
Wine pairing
Operations oversight
Cost control
Food presentation
Sanitation standards
Kitchen staff coordination
Hobbies and Interests
Socializing, Cooking, Outdoor activities.
Languages
English
First Language
Swahili
Advanced (C1)
C1
1.2 PERSONAL ATTRIBUTE
Strong leadership and communication skills, excellent organizational and problem-solving abilities, and a customer-centric approach
Timeline
Food and Beverage Manager
Hotel Itoya,
05.2023 - Current
ECOHIM
Maseno University
09.2021 - 12.2024
Bartender
Hotel Itoya,
05.2013 - 06.2018
Service Personnel
Imperial Hotel
09.2012 - 01.2013
Diploma - Food And Beverage Service
Kenya Utalii College:
10.2011 - 04.2013
UTALII COLLEGE REFRESHER COURSES
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