HARRISON MACHARIA
Nairobi Kenya
Summary
Results-driven Accounting and Finance professional experienced in SACCO operations, financial transactions, and compliance. Skilled in managing financial data, delivering high-quality customer service, and ensuring regulatory adherence. Proven track record in enhancing team efficiency and productivity through effective communication and organisational skills. Committed to maintaining meticulous document control and achieving outstanding results in fast-paced environments.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Customer Care Representative
Eezy Group
04.2025 - Current
- Resolved complaints and service issues according to company policies, ensuring customer retention and loyalty.
- Managed customer inquiries on services, billing, and account records to enhance customer understanding and satisfaction.
- Facilitated upselling and cross-selling opportunities while maintaining transparency and accuracy to boost overall sales effectiveness.
- Gathered customer feedback through surveys and direct communication to identify areas for improvement. to support service and process improvement.
- Updated and verified customer data in the database to ensure information accuracy and accessibility. and service documentation.
Booking & Scheduling Officer
Eezy Group
04.2024 - 03.2025
- Managed customer bookings and scheduling, ensuring accuracy and integrity of records to enhance customer satisfaction.
- Coordinated daily service operations to optimise workflow and ensure timely delivery of services.
- Responded to inquiries regarding service availability, pricing, and payment-related details.
- Worked closely with operations and finance teams to resolve customer issues.
- Managed a team of junior officers, providing leadership and guidance for operational efficiency.
- Prepared detailed reports for senior management, highlighting operational performance and providing strategic recommendations for improvement.
- Led training sessions on regulatory compliance, enhancing team's knowledge and skills.
Supervisor
QSpot Hotel & Lounge
11.2023 - 01.2024
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Assisted in budgeting and monitored financial activities to ensure accuracy.
- Maintained comprehensive operational and financial records to support reporting.
- Assisted in tracking revenue and controlling costs to optimise financial performance.
- Oversaw inventory levels to maintain optimal stock, placed orders to maintain adequate stock.
Agripreneur / Enumerator
NAVCDP
08.2023 - 10.2023
- Collected and validated agricultural and financial-related data to ensure reliable insights for decision-making.
- Conducted face-to-face interviews to gather and record precise data, contributing to comprehensive survey outcomes.
- Utilised ODK and KIAMIS platforms to enhance data accuracy and improve reporting processes.
- Promoted adoption of digital tools such as KAMIS for market and income planning.
- Collaborated with team members to plan and execute large-scale survey operations across multiple locations.
- Participated in training sessions to enhance skills in survey methodologies and data collection techniques.
- Adhered to strict guidelines and protocols to maintain high standards of research integrity and validity.
Junior Accountant
Mentor SACCO
09.2021 - 09.2022
- Posted journal and ledger entries, prepared financial statements and reports, and closed books accurately and on schedule.
- Managed accounts payable and receivable, ensuring timely invoice settlement and optimising cash flow.
- Processed member deposits, withdrawals, transfers, and loan repayments in compliance with SACCO regulations.
- Reconciled ATM, teller, and bank statements to ensure financial accuracy and accountability.
- Prepared and maintained accurate transaction documentation and financial records.
- Used SAGA accounting software to perform bookkeeping, invoicing and bank reconciliations.
- Assisted members with account inquiries and new account openings.
- Contributed to development of customer-focused financial products and services, enhancing member satisfaction.
Education
Foundation Degree in Science - Data Science
LUXDEVHQ
Nairobi,Kenya01-2026
Global Virtual Exchange
University of Florida
USA01-2025
Bachelor - Cooperative Management
Kisii University
Nairobi,Kenya01-2023
Kenya Certificate of Secondary Education (KCSE) -
Othaya Boys High School
Nairobi,Kenya01-2018
Skills
- Payment Processing
- Transaction Accuracy
- Data Management
- Survey Data Analysis
- Regulatory Compliance
- Financial Product Development
- Operational Efficiency
- Inventory Control
- Team coordination
- Client relationship management
- Customer Service
- Team coordination
LANGUAGES
English – Advanced | Kiswahili – Native | French – Basic
Certification
Anti-Money Laundering (AML),
Ethics and Code of Conduct,
Power BI,
Introduction to Behavioral Science in Public Policy – (World Bank Group)
Accomplishments
- Achieved certification through the Silicon consulting group ltd on transformational leadership skills.
- Improved client reviews by successfully handling customer complaints and implementing monthly staff training.
- Coordinated special public and private events at SAYDS Organization
- Awarded an AI and Career Empowerment from Maryland University
REFEREES
Dr Everyn Bosire
Head of Marketing, Kisii University
evelynbosire@yahoo.com
+254725300745
Dr Willam Nyabio
Academic Dean, Kisii University
willamnyabio@gmail.com
+254714073254
Dr Joseph Kamotho
Head of Research & development
Kisii University
josephkamotho@gmail.com
+254725522666
Timeline
Customer Care Representative
Eezy Group
04.2025 - Current
Booking & Scheduling Officer
Eezy Group
04.2024 - 03.2025
Supervisor
QSpot Hotel & Lounge
11.2023 - 01.2024
Agripreneur / Enumerator
NAVCDP
08.2023 - 10.2023
Junior Accountant
Mentor SACCO
09.2021 - 09.2022
Foundation Degree in Science - Data Science
LUXDEVHQ
Global Virtual Exchange
University of Florida
Bachelor - Cooperative Management
Kisii University
Kenya Certificate of Secondary Education (KCSE) -
Othaya Boys High School