Harriet Niqweed
Nairobi
Summary
Dynamic and results-driven cashier with extensive experience at Nairobi Java House Africa, excelling in cash register operation and customer transaction processing. Proven ability to enhance guest satisfaction through exceptional service and effective inventory management. Recognized for promoting loyalty programs, contributing to increased sales, and training new team members in a fast-paced environment.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Cashier
Nairobi Java house africa
Nairobi
08.2018 - Current
- check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
Education
Skills
- Cash register operation
- Customer transaction processing
- Point-of-sale systems
- Inventory management
Languages
English
First Language
English
Advanced (C1)
C1
Certification
- Certificate in fire Marshall
- Certificate in food safety
- Certificate in customer service
- Certificate in first aid
Accomplishments
- Employee of the month 2018
Timeline
Cashier - Nairobi Java house africa
08.2018 - Current
Mama Wa Shime Secondary School - ,