Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Njoroge

Customer Care Representative Trainer
Nairobi, Nairobi Province,30

Summary

Dynamic professional with a proven track record at Ison BPO, excelling in programming and problem-solving. Expert in API integration and fostering team collaboration, I effectively translated client requirements into technical solutions, enhancing product stability and driving innovation. Committed to continuous learning and adapting to industry trends for impactful results.

Overview

9
9
years of professional experience

Work History

Skills Development ( Trainer)

Ison BPO
09.2022 - Current
  • Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Debugged complex software issues, leading to a more stable product release.
  • Collaborated with cross-functional teams to ensure seamless integration of new features.

Contract Supervisor

Klinsley Hygiene
02.2020 - 11.2021
  • Proactively addressed issues or concerns raised by clients during contract implementation phases, ensuring prompt resolutions and maintaining strong working relationships.
  • Served as a subject matter expert on contractual matters during internal meetings, providing guidance on potential risks and benefits associated with proposed agreements.
  • Collaborated with cross-functional teams for seamless integration of contracted services into business operations.
  • Stayed current on industry trends and best practices in contracting, sharing valuable insights within the organization to inform decision-making processes.

Marketing Executive

Icea Lion Group
05.2018 - 10.2019
  • Planned and executed events and marketing programs to increase qualified leads.
  • Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Developed and implemented targeted digital strategy to improve business performance.

Production Clerk

Fresha Dairies
02.2016 - 04.2018
  • Assisted in maintaining accurate inventory records, ensuring timely procurement of materials.
  • Assisted management with long-term capacity planning activities based on historical trends and future projections.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the company.
  • Coordinated with multiple departments for smooth production flow and faster product delivery.

Education

Associate of Arts - Mass Communication

Foundation College of Professional Studies
Nairobi
04.2001 -

Skills

Programming

Timeline

Skills Development ( Trainer)

Ison BPO
09.2022 - Current

Contract Supervisor

Klinsley Hygiene
02.2020 - 11.2021

Marketing Executive

Icea Lion Group
05.2018 - 10.2019

Production Clerk

Fresha Dairies
02.2016 - 04.2018

Associate of Arts - Mass Communication

Foundation College of Professional Studies
04.2001 -

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Hannah NjorogeCustomer Care Representative Trainer