Hannah Ndungu
Sale's representative, Customer care and Cashier
Nairobi,Nairobi County
Summary
Experienced professional with a strong background in sales management, and operations across retail and distribution industries. Over eight years of progressive experience in roles including Branch Manager, Showroom Supervisor and Salesperson, demonstrating expertise in strategy development, team leadership, customer relationship management, and market analysis. Skilled in implementing business strategies that drive profitability and growth, training and mentoring teams to enhance operational efficiency, and utilizing software tools for lead management and sales data analysis.
Proficiency in driving revenue growth is evident through achievements such as a 70% sales performance improvement as Showroom Supervisor and exceeding sales target by 50% as a Salesperson. Seeking dynamic managerial opportunity to leverage extensive capabilities in business development, team leadership, and strategic planning for long-term organizational success.
Skilled professional inspired and motivated to help customers build financial independence.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Branch Manager
Ultrasmart Ltd
Nakuru
04.2024 - 01.2025
- Established strong working relationships with external partners such as vendors and suppliers.
- Organized professional development programs for employees at all levels of the organization.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Developed strategies to increase customer satisfaction and loyalty.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Resolved escalated customer complaints in a timely manner.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Conducted regular performance reviews for all employees in the branch.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Monitored financial performance of the branch on a monthly basis.
Showroom Supervisor
Naivasha General Masters Distributors
Nakuru
09.2015 - 03.2024
- Aligned sales team members with objectives and revitalized operations to improve revenue and margin.
- Oversaw inventory levels, placing orders to manufacturers when stock needed to be replenished.
- Evaluated employee performance to ensure quality standards were being met.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Implemented innovative ideas to enhance the customer experience at the showroom.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Coordinated showroom creation and setup products for retail sales.
- Monitored store security systems to ensure safety of customers and merchandise.
- Inspected incoming shipments for accuracy and completeness before stocking shelves.
- Assisted customers with selecting items from the showroom floor.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built lasting client relationships by organizing and planning sales events.
- Trained, managed and motivated employees to promote professional skill development.
- Created weekly schedules for showroom employees.
- Managed the daily operations of a showroom, including overseeing staff and customer service.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
- Organized product displays to maximize visibility and appeal.
- Mentored newly hired staff in upselling techniques to improve sales.
- Trained new showroom personnel on proper policies and procedures.
- Developed strategies to increase sales and improve customer satisfaction.
- Oversaw ordering process for replenishing out-of-stock merchandise.
- Established strong relationships with vendors to maintain competitive pricing on products.
- Delegated work to staff, setting priorities and goals.
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
Salesperson
Ndifa Enterprises
Nairobi
01.2012 - 01.2015
- Reduced process lags by training employees on best practices and protocols.
- Listened to customer needs to identify and recommend best products and services.
- Provided personalized service to build relationships with customers.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Replenished and arranged items to maintain appearance.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Operated register, handled cash and processed credit card transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with team members to develop effective sales plans.
Ndifa enterprises
03.2011 - 09.2014
- Development and implementation of business strategies aimed at achieving sales target and profitability objectives
- Recruiting, training and supervision of branch staff to ensure operational efficiency and performance alignment with organizational goals
- Establishment and maintenance of robust relationships with customers, vendors and stakeholders to drive business growth and satisfaction
- Analysis of market trends and competitor activities to identify growth opportunities and adapt business strategies accordingly
- Oversight to ensure compliance with internal company policies, procedures, and external regulations across all operations
- Execution of managerial duties focused on fostering team productivity while safeguarding company standards
- Development and implementation of innovative sales strategies, achieving a 70% growth in sales performance
- Sustained superior client satisfaction levels, fostering repeat business and generating referrals
- Utilization of software tools to manage lead, analyze sales data, and enhance the efficiency of sales processes
- Mentorship and training of new team members contributing to improved team cohesion and overall success
- Coordination of showroom activities to ensure smooth operations and alignments with business objectives
- Monitoring and evaluation of performance metrics to identify opportunity for continuous improvements
Education
Diploma - Purchasing and Supply Management
Kenya Instute of Management
Nakuru01.2015
Certificate - Business Management
Kenya Instute of Management
Nakuru11.2012
Certificate - Computer Studies
Mwathi Foundation
Nairobi 09.2010
Certificate - High school
Kinyogori High School
Kiambu01.2009
Skills
- Sale's Strategy Development
- Client Relationship Management
- Negotiation and Closing Techniques
- Product Knowledge and Demonstration
- Cross selling and upselling
- Effective Communication
- Team collaboration
- Problem Solving
- Cash handling expertise
- Relationship building and management
- Sales professional
- Dependable
- Decision-making
- Strong interpersonal skills
- Customer relationships
- Branch operations management
- Strong team-builder
- Customer service
- Customer and vendor relations
- Team player
- Work prioritization
- Marketing
- Approachable
- Proficient in MS office
- Friendly
- Multi-tasking
- Excellent communication skills
- Attention to detail
- Relationship building
- Sales expertise
Affiliations
- Victoria Children's Home, Children Care and Training
- Western Water and Sanitation Forum, Community Sensitization and Training
- St. Monicah Children's Home, Child Care and Training
Languages
- English
- Swahili
Hobbies and Interests
- Networking Events
- Public Speaking
- Staying Connected to Current Trends
- Learning New Languages
- Playing Capture the Flag Competitions
- Riding
Contact
+254743409719, annesammy823@gmail.com
Profile Summary - Summary
Experienced professional with a strong background in sales management and operations across retail and distribution industries. Over eight years of progressive experience in roles including Branch Manager, Showroom Supervisor, and Salesperson, demonstrating expertise in strategy development, team leadership, customer relationship management, and market analysis. Skilled in implementing business strategies that drive profitability and growth, training and mentoring teams to enhance operational efficiency, and utilizing software tools for lead management and sales data analysis. Educational qualifications include a diploma in Purchasing and Supply Management and a Certificate in Business Management from the Kenya Institute of Management. Proficiency in driving revenue growth is evident through achievements such as a 70% sales performance improvement as Showroom Supervisor and exceeding sales target by 50% as a Salesperson. Seeking dynamic managerial opportunity to leverage extensive capabilities in business development, team leadership, and strategic planning for long-term organizational success.
Languages
English
Upper Intermediate
B2
Swahili
Advanced
C1
Timeline
Branch Manager
Ultrasmart Ltd
04.2024 - 01.2025
Showroom Supervisor
Naivasha General Masters Distributors
09.2015 - 03.2024
Salesperson
Ndifa Enterprises
01.2012 - 01.2015
Ndifa enterprises
03.2011 - 09.2014
Diploma - Purchasing and Supply Management
Kenya Instute of Management
Certificate - Business Management
Kenya Instute of Management
Certificate - Computer Studies
Mwathi Foundation
Certificate - High school
Kinyogori High School
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