Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAMZA Bilali

Kakamega East,Kenya

Summary

Dynamic and results-driven professional with experience at Castle Forest Lodge, excelling in customer service and digital marketing. Proven ability to design engaging tour packages and enhance guest experiences through effective ecotourism guiding. Adept at fostering communication and promoting cultural events, ensuring memorable interactions for diverse clientele.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Internship experience (industrial attachment)

Castle Forest Lodge limited
Kirinyaga county , Kenya
05.2024 - 02.2026
  • Intern – Castle Forest Lodge
  • Assisted in daily hospitality operations within the lodge
  • Supported guest check-in and check-out services
  • Provided customer service and handled guest inquiries professionally
  • Worked as a waiter in the restaurant, serving food and beverages to guests
  • Assisted in housekeeping supervision and room preparation checks
  • Participated in tour guiding and nature walk activities for visitors
  • Helped in packaging of guest services and tourism experience materials
  • Assisted in menu design and presentation for the lodge restaurant
  • Prepared reports on daily activities, guest feedback, and operational observations
  • Participated in basic research related to guest satisfaction and tourism services
  • Supported staff in ensuring smooth operations and high-quality guest experience
  • Maintained cleanliness, professionalism, and hospitality standards in all duties

Freelancer

Kakamega forest Reserve
Kakamega , Kenya
04.2019 - 03.2020
  • Freelance Ecotourism & Digital Services Practitioner
  • Kenya | 2019-2020
  • Provided digital marketing services to promote tourism activities and cultural events
  • Worked as a digital language translator, assisting communication between local and international clients
  • Participated in cultural event coordination and promotion, including traditional bullfighting events
  • Organized and packaged tourism experiences and cultural events for visitors and student groups
  • Conducted educational tours for students and other visitors, explaining ecotourism, culture, and conservation
  • Engaged in birding activities as part of ecotourism guiding and nature interpretation
  • Conducted field research related to tourism, visitor experience, and cultural heritage
  • Supported development and delivery of structured tour packages for different client groups

Education

Bachelor of Science - Ecotourism

Chuka University
Tharaka Nithi, Kenya
09.2021 - 12.2025

St Gabriel Mundulu Secondary School
Kakamega East, Kenya

St Gerald Shitaho Primary School
Kakamega, Kenya

Skills

  • Customer service
  • Digital marketing
  • Tour design
  • Ecotourism guiding

Timeline

Internship experience (industrial attachment)

Castle Forest Lodge limited
05.2024 - 02.2026

Bachelor of Science - Ecotourism

Chuka University
09.2021 - 12.2025

Freelancer

Kakamega forest Reserve
04.2019 - 03.2020

St Gabriel Mundulu Secondary School

St Gerald Shitaho Primary School
HAMZA Bilali